Customer Testimonials

Friendly service, quick turn around, and the work completed was done very well.

Tim is the best. Great customer service

The people.

I’ve gone into the shop so many times over the last five years and not bought anything. Everyone there has been patient and educated me and never pressed for any purchase.

This was finally the right time in my life. Thrilled with the experience. I loved being out on the bike. No regrets.

I’ll be using the shop for service and upgrades for many years to come.

Thank yall.

Reliable and friendly staff

Efren did an amazing job helping us, as always. Name removed

The staff was super helpful, answered all of my questions, and got my wife and I into bikes that we love. Thanks to the entire staff for your willingness to help!

Exceptional Care, Thank You Tim and HoDawg Ian enjoy your car wash on me, Jim Conley

Everything that I need is in stock. Staff, Tim are very knowledgeable.

Great service

I can always find what I need and the staff is always courteous and casual. I feel comfortable just wandering around.

Your product is awesome!

PROMPT AND KNOWLEDGABLE STAFF

Everyone is knowledgeable about the products and they always greet me warmly.

The team was great - helped get my bike tuned up while keeping it within my budget. They explained what was happening every step of the way. They even provided a loaner bike so I wouldn't lose a day of riding. Very happy with the team.

I purchased a Sage Red FX1 Disc Gen 3, gorgeous paint job.

I noticed a few substitutions from the documented specs such as a different saddle (DDK) and tires (Kenda) rather than Bontrager, though quality was maintained.

The team at Alamo Heights were exceptional. They made me feel welcomed and valued as a customer.

The training service, saddle adjustment, tips, warranty info, and loading assistance upon pick up were much appreciated. Without a doubt, I knew I made an excellent purchase.

The professionalism of the employees. Shout out to Ian at Alamo Heights!!

Great and attentive customer service was provided during my first visit.

As always just like in the old days when they were Bike World. Staff super friendly and helpful. This is by far the best Trek store in the city.

knowledgable about products, great service

Very motivated staff! It’s obvious they love what they do. Tim was awesome. He was incredibly helpful!

Efrain, Ian, Mario. Ezekiel, and Tim provide excellent bike service and support.

Very helpful staff!

Nice folks who take a minute to listen to a story!

Great store, friendly staff. Always the best customer service.

Eifran really went above and beyond for me. I stepped into the store to get some service done on a used bike i had purchased from a third party. I was told the bike would be ready on Monday. I walk in on Wednesday after hearing nothing about the bike just to be told the bike is STILL not ready. Slightly frustrated I thank them for the update & go home.

Later that day Eifran calls me and says he saw the dissapointing look on my face. He immediately took the bike into his own hands and did the service himself to ensure it would be completed that same day. Eifran gave me discounts on all services and even threw in a free set of handlebars another customer had discarded. Eifran shaped my experiance from a negative one to a positive one in an instant and deserves the recognition. Thank you Eifran!

the service is awesome aways ready to help

Quality product and employees always welcoming and friendly

I purchased the Trek RSL road shoe and I am extremely satisfied with them.
Great customer service and Great store manager.

Everyone at the store is very helpful, polite, and professional. I especially want to thank Zeke for all the help he has given me trying to pick out a bike.