- Phone: 920-478-2191
- Visit Website
Customer Testimonials
Easy to use website and has everything you could possibly need listed.
Experience was smooth I placed the order of the bike I wanted Trek delivered the bike in store as per request, after 4 days 1( day less that was supposed to be) I went to pick it up assembled and ready to ride.
It was easy and the products arrived in a timely manner.
Well packaged to guard against transit vulgarities. Easy to assemble with all required tools included in the packaging.
I like how my LBS can still get credit for the sale when I have my order shipped to the shop. My shop put it together and then I get a call to pick it up.
Trek aftersales service has been excellent ONLY if I do the chat. Calling is useless unless you want to be on hold for 40 min.
Very helpful staff
Easy purchase experience
Free delivery of smaller items to local bike shop.
Fast shipping....Good customer service.... Quality products.
Ample quantity of items, very good descriptions, and the return guarantee, I also had great assistance via chat about products I ultimately purchased.
I had the best experience with the sales team and the store. It was so great we bought two Ponto Go's!!! I'm so glad I just happened to walk in the store that day.
Everything
Customer service is always top notch.
The friendly knowledgeable staff
Great service and product for many years
Easy to find what you need. Quick, easy transaction and efficient delivery to home or local shop.
Great product selection and fast delivery. Thank you!
Helpful customer service folks after my order was askew.
1. One time discount
2. Detailed specs on the equipment
3. Great sizing information
4. Fast processing of orders and shipping. I will not by other brands because of their slow processing of orders.
Quick delivery, Great product, and awesome packaging!
Great company, great products, great service.
Quick shipping and part arrived in great condition. Packaged well and the correct part.
Very easy to find the item I was looking for and quick delivery! 10/10
Great bikes, good website, fast service on internet orders.
Everything
Great website. It’s like a candy store for a bicycle fanatic! I like the free shipping option over a certain dollar amount of purchase. Plus…..if your order is below that amount, you can still get free shipping by having the item sent to a local Trek retailer. I also like the chat feature if you have a quick question about an item. Trek is simply the best, and their customer service is outstanding. Bravo!!!!!
I lovely verb electric bike. Very fast and well built.
Great product! Great service! Great people!
Customer service is excellent! I also love my Roscoe; it’s worth every penny!
Great service! Purchased my bike online with in store pickup and the staff at my local store built the bike for me! When I noticed a faulty tire a few days later, they replaced it in store quickly and at no charge. Absolutely in love with my Marlin 5! Thank you Trek!