Customer Testimonials

Quick and easy

Awesome bike. Been riding Cannondale bikes a long time. Bought my first Trek. Love it!!! Thanks

It was an easy experience to firstly locate the items that I wanted and purchase these items. Shipping to my local Trek store was fast and the communication was good. Pick up at my store was easy. The store contacted me in advance to let me know my order had arrived. I would definitely buy again from trekbikes.com

Very fast shipping and awesome product

Great products. Great service. Thank you!

I love my ebike. Its the best thing i have done for myself in a long time. I have the verve +2 peddle assist bike. It gives you a great workout without killing yourself on big inclines. Allows me to go places I might not attempt if I didnt have the assist option. In a year and a half I have almost 2000 miles logged!!

The staff was friendly and helpful. I know little to nothing about bikes, so they helped me with picking the right bike for my needs. I test rode a couple bikes at the store, then ordered my bike online. They assembled the bike and adjusted it to fit my height. I've been to the store twice for maintenance and both times the staff was friendly and quickly serviced by bike.

Excellent mechanic. Friendly service.

The pure joy of using it instead of my old 'Lance Leg-Strong' bike, which was an old TREK 970 MTB long ago converted to a city bike.

And the quality of the product and the service of TREK West Olympia staff, par none.

No surprises, thank you.

perfecto!

Fast, Professional, Great Service and products!

East, seamless online shopping with very good pictures. Trek products are THE Best!

My dealer Crossroads Cycling of Clemmons NC was very friendly, knowledgeable, and patient with my questions during the purchase process. My previous Trek bike has lasted 20 years, and I expect to get the same kind of service out of my new Allant 7s +. I’m a Trek rider for life!

it was perfect. I got a great deal on a nice helmet.

Website is very user friendly and service was great! The bike shorts I ordered are very comfortable and good quality. I've worn Bontrager for years and have always been very happy.

One thing I'd suggest is put the tags somewhere else on the bike shorts. Since the tags are sewn into the waist band, when they are cut off there's a small part of the tag remaining that scratches the skin.

Amazing customer service support!
Being a local product here in the US it si amazing to see how I can rely on a serious company that can support my investment on the bicycle.

I love my new Trek bike and the Austin store where I bought has backed me up with service.

Being able to have it shipped right to my house.

Everything - from the sales experience, to the test drive, to the pickup and bike rack installation, visiting the store for accessories, online shopping - you name it, it's been a great experience. Loving this brand!

Very friendly, knowledgeable, and helpful staff! Will definitely recommend this business to friends and family! Great shopping experience.

quality of the products

Excellent, above and beyond, support! Got my issue resolved quickly and did way more than I asked or expected. One of the best support experiences I have had.

I had an issue with a bike and I spoke with Jamy in the warranty department. Jamy was very professional, courteous, and knowledgeable. She reached out to my dealer and provided me with a very fair solution. Jamy was simply top notch in the way she took care of me.

I liked the different options they offer for each level from beginner to professional.

Bike got stolen, Trek delivered a bike to a bike shop in it's network. Within days, I was back on the road.

They had the tires to match!

The staff at that store is amazing. So kind and helpful. They’re engaged and they love their job

La pagina es fácil de manejar, solo recomendaría hacer más fácil el acceso a servicio al cliente

Smooth process, shopped and ordered on line, shipped to store and assembled, four days later I was on the trails.
Bicycle I wanted was hundreds of dollars less on line than in the store.
Store staff were helpful and went over the bike with me and made adjustments to fit me better.
This is the 5th Trek bike I've purchased, two were purchased on line, and I am very pleased with them.