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Customer Testimonials
My bike is amazing. The paint is very lasting, and the seat is so comfortable. The fenders I bought look fantastic, and the bell I got is so pretty and doesn’t rust
The website is cumbersome and tedious to use. I found ti very hard to find the belt drive bike.
The service at Trek Land ‘O lakes is first rate!
The bike lived up to it's reviews. It is a comfortable, light, and smooth riding cruiser. The built in cost of assembly made it very convenient to pick it up ready to go and support our local bike shop.
Very easy process and great products!
Free and fast shipping
Quick service. Easy to order
Web site experience was better on this purchase following feedback to Trek on last go. I encourage support of independent dealers. They seem to be more tuned to customer needs/experience. Long term Trek rider. Keep innovating but at affordable scale.
Easy to purchase. Easy returns.
Got what I needed. One thing that was confusing. I selected, deliver to bike shop. I received an email stating when it would be delivered and showed by home address.
Customer service friendliness
Ansel, the clerk, was very helpful and friendly.
The customer service is excellent, the shipping and returns are super fast. I will continue to order items with trek bikes.com, it's easier to shop this way than trying to find the item in a local bike shop.
the special treatment and care for customers, they give the extra mile to answer all my question, are very knowledgeable about all the bike specs and help me decide witch bike was right for me, Special thanks foe Cole for his guidance and bicycle setup.
Easy to deal with and products have yet to disappoint
Easy to order, honored discount, item exactly as described
Fits smaller riders
Very pleasant
Solid bike, well priced, great service from shops
Knowledgeable staff and makes you feel welcome when you get in my local store.
Great products & great shipping times, thank you!
Easy shopping and quick shipping.
Was very easy to use, nice variety of options
clear and easy to navigate, on time delivery
The folks at Trek in Berkeley were very helpful- Took their time, and very knowledgeable about the bikes. Would recommend. And I love my new e-bike!
Ease of finding what you want and getting it ordered. Shipping to a bike shop is a nice addition because the assemble it and get it ready to roll with the assurance of tune-ups and warranties.
Super easy and fast shipping. Thank you!
My 3 year old FX4 Sports is the best bike I’ve ever owned. It’s comfortable, smooth, and is a perfect fit for the type of riding I do.
Super easy and fast shipping.
It was quick and easy