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Customer Testimonials
The order process was easy, communications were great, and the item was as described. Our local bike shop where the item was delivered is great. Associates are always helpful!
Trek customer service is the best!
Friendliness of parts representative. Exact knowledge of my specific Trek cycle.
the site is very easy to use.
Best bikes and best bike mechanics, under one roof.
My only complaint is Trek doesn’t make carbon frames small enough for my wife.
The simplicity of ordering what I needed and the quick delivery.
Free delivery of parts to local store
It was fast and easy, and shipped to our LBS for assembly.
Great selection on what I was looking for. Great quality of products . My packages arrived on time and no damage.
Convenience of store location. Good selection of bikes and parts.
Great customer service (Jacob at Wheels in Motion, Ann Arbor, MI).
I test rode the Verve 4+ and Electra Vale. I ended up buying the Vale and would have never considered it until Jacob had pointed it out to me. I have delayed delivery of the bike until next week (for my convenience) but am looking forward to great rides on it!!
Great bikes. My bike did come with a scratch on it. Shipping possibly could be improved.
The Bicycle Cellar of Farmington Valley is probably the best bike shop in Connecticut. They are an absolute pleasure to work with.
However, Trekbikes.com should give online customers the option to have their new bikes shipped to their home for assembly. Some customers, including myself, are capable and would enjoy opening the box and building their new Trek.
Thanks
Great bike and great overall shopping experience
awesome tires. delivery was on point.
Found a Bontrager Flare light on clearance cheaper than a used one on eBay. Shipping was fast and free.
Next day delivery, free shipping, OEM item. Can’t buy it anywhere else. This works, I’m okay with the process.
Speedy delivery exact shipment quantity and quality is 100%
I can always get what I need when ordering online. Also, if for some reason the item needs returned, the return policy is exceptional.
Staff was very knowledgeable, friendly, and helpful!
I like the factory pricing and direct shipping to bike dealership. This way the bike is put together by a professional and is inspected before I even pick it up! Also the process is quick and I get the exact bike I want.
Great gear. Love the look!
Great bike, excellent ride. Comfortable and fast Domane SL5 Gen4
Very convenient
It was easy from the purchase of the bicycle on trek.com to the assembly and delivery by a local bicycle shop. I love my new Trek!
Customer service is outstanding
My customer service rep Tiffany Duffield at corporate headquarters, has gone above and beyond to make my experience with Trek the absolute best. I'm a long time customer and always recommend Trek to anyone looking for a quality bike that has a company that stands behind it 100%. I truly appreciate this company as it continues to fuel my passion for riding!!!
I purchased a used Townie 7D and love it, such great quality. I wanted to add a new seat, chain, grips, baskets and love the quality and price of these accessories on the trek website. The items are amazing, shipped safely and quickly.
The site is very easy to navigate
Quality. Finish and details.