Customer Testimonials

Easy to order, good communication about status. Best of all service at the store is fantastic!!

Great salesperson, great products, enjoyed the in-store experience. strong return policy

Your site is easy to navigate to find what I am looking for. More importantly, you provide the weight of each bike model. Other manufacturers don't do that.

fast delivery, packed well, no issues

It was simple to order online and ship to the store. The store is friendly and thorough.

Terrific customer service!

Trek is the best. Site was easy to navigate and purchase. The chat agent made my helmet return simple.

- Twan

It’s easy like it should be. Thanks

The best

The service of your online help for your staff is outstanding quick delivery time is great thank you I have let my friends know.

Love these bikes !!

Easy to order and the bike is great.

Trek bikes are a great and have proven to be a quality purchase. As far as Trek.com it is a great way to get the bike you want.

Love my new Electra bike!

Great prices and good customer service

Easy and fast purchase.

The order shipped and arrived so much faster than expected! Great job!

Great bike and an easy buying experience.

Ease of ordering

Great products
Awesome quality
Totally recommended

My bought my very Trek Bike back in 2009 when I was active duty in the Air Force in Korea. It was a Trek 390 and I loved that bike. But with so many moves around the world to Mother Nature, my bike became unserviceable. I decided to upgrade my bike and purchased one online. I purchased Trek Marlin 5 Gen 2. They delivered to Plainview, NY. When I was picking my bike up, the gentlemen that were working made me feel at home and apart of the Trek Family. It was a very hot day and they offered me a cold drink and to hang out in the cool lounge while I waited. The helped me pick out new accessories and gave me amazing suggestions on other products. They shared stories about the Trek Brand and told me all the journeys they have been apart of with the community. The gentlemen there left a lasting impression and I truly grateful for everything. I am looking forward making new memories with my family with this bike. Thank you again.

Easy

Fast shipping.

Very helpful in buying my first road bike. They explained the most basic parts of the bike, while also answering all of my more specific questions. Definitely recommend to buy a bike here as they know what they are talking about.

Great products. Great service. What I expect for the price point though!

I have some arthritis in my hip which made riding my old mountain bike very uncomfortable. My wife purchased a Trek E-bike for me as a gift. The difference is like night and day. I love my Trek bike.

You are very TREKY and I love TREK!

I was able to get the parts I needed in just a few business day by having them shipped to my local Trek dealer.

The customer service is great at all of the stores. It takes a while to wait for a representative depending on how busy a shop is or how many people are staffed, but the wait is worth it because the staff are so attentive. I brought my bike in because it got a flat tire after the first ride and they replaced the popped tube and adjusted my gears very willingly.

Though it seems much of the apparel runs small (shoes, jerseys, etc.) being able to return an item with no cost to me is great. The selection is good and the site is pretty easy to navigate. I do find it a bit weird that under my person icon it reads "My account -->" and "log out" even when I am not currently logged in. It's confusing. Also having the my account all the way at the bottom of the menu on mobile is hard to find and tricks me when I haven't been on the site in a while and forget.