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Customer Testimonials
There is a problem with your advert description, the advert says the cable guide is made from aluminum but in actual fact its made out of plastic.
The original battery charger that came with my Townie Go! stopped working. After looking all over the internet for a replacement, I finally found trekbikes.com and was able to order a replacement battery charger. It was a good price and I received it in a timely manner. Overall, I am very pleased with the experience.
Great timing and product.
Great bike
I made one order online for a top tube storage bag, and the parcel tracking said it got returned to the post office due to incomplete address. My label had been printed with my house number missing, So I had to drive and collect it. I wasn't very happy about that but the bag I eventually got is pretty good (it should be for $70).
And why is this poll locking in a 10 rating when I am clicking the 6 button? If this goes out as a 10 it's fake. The change my score button is locked.
Top Quality bikes and wonderful staff! Nobody could ask for more!!
Excellent bicycle!!
Quality products
Great product. Easy ordering and quick delivery.
fast and easy
Easy and fast.
I was searching for tires for my son's bike, and needed guidance as to the best fit for the style of bike. I chatted online first with I believe Lauren, and she was knowledgeable and extremely helpful. Based on her recommendations, my husband and I purchased two tires and they are perfect for what my son needs.
Easy
Easy to order and free shipping to the local bike store!
Quick, efficient and good communication from local shop for pickup. Better than receiving a bike in a box and constructing it myself.
Very helpful customer service! I kept getting the wrong part and she worked with the warehouse to get it corrected.
The variety of merchandise, the accuracy of the apparel sizes, and the timeliness of which the correct order was shipped out.
Great customer service. Quality merchandise
In ordering the bike gloves, the ship to store option for free was why I used that; I had to go in to the bike shop anyway, so may as well pick up the gloves I ordered while I'm there.
Ordering is easy and my order’s arrived quickly.
Smooth transaction. Product as described.
Reduced prices on cycling shorts, free shipping
Great bikes and service!
The BEST!!!
Bought my first bike a Trek Verve 3....went back for my second bike a Domane AL3. Now I won't ride anything else but Trek. The store in Gahanna, Ohio is THE BEST! Knowledgeable, friendly and considerate staff. As a beginner rider they discussed all the options, made all the adjustments tailor made to my liking and road conditions and Trek bikes just feel like the real deal. Comfort, speed, safety...every ride is a great experience on a Trek. The amenities that go with cycling are worthy at Trek also from the gear and equipment to the attire. No reason to spend money elsewhere than at the Trek store.
Great customer service and support!
Best for information regarding bikes, equipment, apparel, travel opportunities, Manual’s & methods!
Thanks for being complete!
Easy to purchase. Love love love that a local dealer put everything together. Shout out to Grand Ledge Trek. They were awesome and I’ll definitely buy my kids next bike from them b
Always a pleasure with Trek!
Prompt and friendly. No problems