Customer Testimonials

Easy to use

Excellent phone support for both sales and post sale questions,

The ease in finding what I needed, and the quality of the tires purchased, once I rode on them.

Great experience and easy pickup. Only improvement would be to ensure UPS accurately communicates if the product has been dropped off or not.

I bought a pre-owned bike through red barn refresh. It was very well packed with all the tools needed to assemble it and the assembly instructions were excellent. The price was reasonable and the condition was actually better than described. This was my hip replacement recovery bike and Trek was willing to extend the 30 day return period if I didn’t get my surgeon’s blessing to start riding again within the 30 day period. It was a great transaction from start to finish.

Great job shipping, communicating and delivering the bike. Great quality bike.

It’s was easy, but I don’t like that they don’t ship thing to personal address. My local trek bike shop is close so I have to send my new bike 2 hours away from home, and haven’t been able to pick it up.

I found what I wanted quickly and received it quickly also.

I really wasn’t sure if I would care for the required shipment to a retailer for assembly, but there was a location within 20 minutes and the pickup experience was stellar. It was helpful to have a trained tech person go over the features and give tips for operating the Electra Cruiser.

Customer service been excellent thank you Tiffany!

Tiffany duffield went over and beyond to assure me a new bike that I will soon be able to ride this summer. I’m battling the fight of my life and riding makes it all better and special shout out too trek midtown in Detroit our community loves them. Jason hall keep up the fantastic work there.

I like the fit. I got a size small, and it is just right for me, while 28” wheels provide a fast ride. And I like the Shimano shifting—smooth.

I like the way it looks. I like how easy it is to accessorize.

I like how friendly and helpful Scheller’s people were to me.

Great product and service!

I love my new Domane! The 30-day return policy was very helpful, and the LBS was very nice to work with.

If you have a little patience, you can get the bike you want at a very good discount.
The bike arrived in less than a week and in good shape. Putting the handlebar on was the only challenge.
I had to look online for some information since I didn't know how the brake-based shifters worked.
All in all, I'd buy again.

Excellent experience. Ordering, communication and product were on time, on budget.
Kristin at the Naples North store was knowledgeable and professional.

Easy & fast delivery

The item was shipped to me in two days.

Very easy

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Organized online site.easy to operate

It's generally fairly easy to navigate and find what you're looking for. I really like the feature where you locate stores with items in stock. I also recently ordered some items for my wife for Mother's Day and the process was simple with quick delivery.

The buying experience was very easy and I really like how you can compare different bike models to help select the build that works best for the custom.
The local shop was very friendly and did a good job on the bike build.

Free shipping to local retailer.

Customer service on the phone was fast friendly and helpful. Return was super simple; store was close to me. Then got right size order sent online.

Easy to order and there was a sale on what I was looking for- bike clothing.

Seamless integration with my local Trek store.

Easy, easy, easy

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I was very impressed with the efficiency of the online order and preparation of my bike.