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Customer Testimonials
We've bought 4 helmets now at a great price. The first 2 came in the wrong color and we were able to return them to local bike shop and get a refund there and trek sent us 2 more helmets in the right color. thanks so much.
It was great!
I thought the overall process was very easy. The only delay was getting the bike once it showed up to the local bike shop. I understand they had a build process etc. They contacted me immediately once the bike was built and ready to be picked up. The crew at Landis were great and helped us out with additional accessories to add onto the bike to better the riding experience.
Quick service.
Great product, great service
absolutely love our trek bikes. hands down my favorite bikes to ride
Everyone is so nice. They are very informed about all of the products and bikes.
The staff is very friendly and knowledgeable. The vibe in the store is “fun”.
fast service
Ordering was quick and easy. Order status was timely communicated. Pick up at my local bike shop was great!
Easy ordering; speedy delivery; decent price.
The quality of the bike was very good. Service and support at the bike shop was very good.
Great selection of quality products.
Outstanding customer service.
amazing customer service. Logistics was perfectly executed.
Liability and excellent customer service
The guest services are great. (Trek Cambridge,Ma)
Very helpful. The trek product is very nice also. I Love it, keep doing what you guys are doing.
I am a happy member of the Trek family
P.S
Great warranty program best in the industry
It was very easy to navigate the website and find exactly what would fit my bike. Very happy with my purchase!
Great bike, shipped fast and free to local bike store that assembled, put my basket on and called me when it was ready!
Superior customer service!
The product I bought arrived on time and it worked perfectly. I had no issues with it. Please improve your products description on your website
very satisfied with transaction. delivered more quickly than expected!
It was painless! I had a client who wrecked a rim on a Bontrager wheel. I reached out to Josh Boggs (know him through pro mechanic circles) and he came right back with a part#. Totally seamless acquisition for the rim we needed.
Thanks
Rick Wiegert
Weeg's Wheel Works / W3, LLC
Southern Pines, NC
Every time I connect with Trek representative or team members, I feel like I’m talking to a fellow bike lover. They always meet you with enthusiasm about your intentions for trek products and it’s genuine.
On-line ordering was easy. Free shipping to local dealer. Returns super easy!
Website was easy to navigate, bike description was detailed enough to know what you were buying, shipping was hassle free, bike was packaged well and easy to put back together with the tools provided.
The Live Chat and their knowledge about Treks products
The service at the actual trek bike store in Okemus Mi, is the reason I recommend trek!
It was easy to order from the website and the items came within a few days. I would say it works if you're buying accessories, or know your size. If I was unsure, I would make a trip to the local Trek store.
The website was easy to navigate and make a purchase from.