based on 2324 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone from the staff to the members are all very nice and very welcoming.
The classes are great as are the instructors.
One item for the “wishlist”- to be able to bring a family member beyond the two visit limit for a nominal fee.
The friendly people, and a clean facility to do your work out or swim. I have been a member since 1980.
The Y is a no judgement zone with everyone taking care of themselves and becoming healthier. Great for individuals and families!
I love to staff
The community &
The pool
I was part of the fundraising effort to build it. I love seeing everyone enjoying the Y.
Love going to the water classes, met alot of new people. Always say what a great place the Ymca is !!
The staff is courteous, professional informed and kind. The facility is well maintained and clean.
Very friendly staff, variety of programs for all ages, clean facility
Great classes and welcoming
Friendly, kind and supportive activities hub for the whole family in the neighborhood.
It is totally outdated- take a look at Westport- weight room looks like 1970! The place needs to be totally redone - period!
The friendships that I have created.
The programs and classes
are great. The gym could be a bit larger. I had a pass thru United Health Medicare Advantage, but if I had to pay on my own, it would be too expensive per month/year. United dropped me anyway and I will have Aetba next year; but I don't think they cover Y memberships.
The crew at the Y are fantastic. The environment is very pleasant. . Love it.
It’s convenient and clean.
Patient teacher schedule
Bring back the sauna that you once had. Or install an infrared sauna which has more benefits. The equipment when the gym was downstairs was better. Most adults suffer from lower back pain restoring the back machine would be a big help. Strength training is important particularly for older adults, there should be more emphasis on that and the equipment rather than pool aerobics. Other surrounding fitness centers have sauna, hot tub, pool and the BPT YMCA had all of this and a steam room when I first retired. The Woodruff YMCA was newer and the pool was much bigger and this would be a big draw for younger families and I understand that that.
I enjoy the group fitness classes but hope you add a few more instructors and more equipment
Many classes to choice from. Friendly staff
Good variety of classes - often can just attend without reservation
2 swimming pools! A smaller warmer one for practicing in - when that is what you need
All the people that work there.
Excellent workout classes!
Expertise, and attitude of class instructors; variety of classes; community partnerships and activities; variety and cleanliness of fitness center equipment; drives to collect supplies (sneakers, animals, kids toys, etc.) comraderie of members.
Staff is friendly and helpful
Equipment in good shape
The pool and dressing areas Clean
I love the Trumbull Y. Everyone is friendly, the facility is very clean and the class offerings are very diverse.
Aquatic classes and variety of exercise classes.
Well equipped gym . Community services-vaccines!
Better pricing
Nice clean facility. Excellent staff
Everything.