based on 1330 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Equipment is for excersize not for sitting.
Would love if the recreation pool was warmer
Excellent staff!! Especially Denise Champaigne!! Friendly, courteous and approachable.
The facility is always clean, it's close to home and has great family friendly activities at affordable prices.
Nacho, Ms. Margarita and the morning drop of crew are also wonderful! Same for the lifeguards and staff all around are amazing!!
Hope the Startford Y gets a nice upgrade but super convenient and wonderful for the family and community!
Nice staff
Membership is high
Not much discount for senior membership
Maybe a pool only membership offering
Offers a wide variety of activities
More water classes
Not certain why the Fairfield Y charges $$ for deep water aerobics when the other surrounding Ys do not
I have seen older people struggle to step down into the pool area from the locker rooms with the heavy door.
Clean environment. Many options classes, swim exercise room. Friendly staff. I highly recommend soundview. Thank you all involved for a great job.
The staff and instructors
Allows masters swimmers to swim in for fitness and competition.
Clean, always updated, best staff!!!
Friendly staff
Activities for kids
Childcare options
Community outreach
It would be great if you had more classes for low impact. Colleen is a great instructor and her class is excellent. It is always full. Why not offer more classes or get rid of some of the other classes like the active older adult which is never filled up. There are not enough afternoon classes.
For someone who works full time it is hard to get swim time in the comp pool due to masters and the swim teams
Classes and pool
Great exercise classes, friendly members and staff, clean facility.
The water park at the YMCA is an exceptional addition to the facility. However, there is a suggestion for improvement: the provision of more individual changing rooms would enhance the overall experience for patrons.
The app is brilliant! Really helps to see schedules etc
Like that the pool is pretty much useable most of the day.
I have only used the pool for swimming and aqua at present.
Always clean, friendly people, all facilities are well maintained.
Very friendly atmosphere, staff is very helpful.
Members are very supportive
Josie is a beginner. The coaches do a great job of giving direction and positive feedback and /or adjustment.
My child has been taking swim lessons for almost 2 years at the YMCA. She has done most of the levels multiple times, and with different instructors at either the Branford location or the Milford location. The Milford instructors need more guidance and proper training to provide consistency for students. The expectations varied per instructor on the same levels specifically for levels 4 and 5. The last instructor at the Milford location never got in the water to show students how to properly stroke nor did she get into the pool to help struggling students. She also yelled and belittled students including my daughter during her lessons, it made my daughter dread going to her swimming lessons and when I asked to switch the class, nothing was available since it was half way through the session. At the branford location there is one amazing instructor, and I wish we could request him as my daughter’s instructor every time. He thoughtfully helps students and TEACHES students how to do the skill, unlike the instructor at the Milford location. I also do not agree with the sliding scale model, I will never be able to afford for my entire family to all be members and enjoy the YMCA together, whereas other families get to go to the YMCA for a lesser payment plan.
Everyone is helpful and friendly. The facility is conveniently located.
It’s friendly and geared toward a team building environment. Swimmers can choose meets and have choices on what swims and challenges they want to participate in.
Pool, Lockers/Facility so very well maintained and clean! Housekeeping/Maintenance is cordial and friendly and works constantly to keep the facility safe and clean.
Front Desk - I don't know how you do it but each and everyone behind the front desk is friendly, professional and so helpful and knowledgeable about schedules and always is able to answer my questions about sign ups and procedures.
Swim Instructors and Lifeguards - Friendly, Professional, great teachers - I am constantly in awe of how wonderful each instructor connects with students when teaching at all levels of abilities and at all levels of attention spans. They make classes a great experience and bring each of us to our best!
Friendly staff, nice, clean facility
My child has truly enjoyed swimming with Sam and Daniella. She's loved the group of girls she swims with and has become friends with. The positive social environment is what has kept her motivated (despite feeling practices can be challenging physically :). The August/summer program was very helpful in introducing her to swim team type participation.
Cleanliness, friendliness, trustworthiness, variety of activities both paid and free, warmth and spaciousness of the pool.
When you walk into the YMCA, you don’t feel like the other gyms that have been updated. Although they painted it still needs to be updated properly.
friendly
pool