based on 2324 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
when I joined I was very nervous about going there. I was afraid that it was going to be like some of those gyms that have these great big muscular type people that can p/u big time weights and they see you come in and they start thinking ( this guy can't do this and they make fun of you) But the Y is nothing like that at all. If you're in the pool - everyone just comes and does what they came in and that is to relax in the pool - no matter what it is they just do whatever and leave you to do whatever it is you want to do. The people in the gym part just do what they want to do and they are very nice and don't bother anyone. I also found that if you need help they are right there to help you. . they are all very friendly . Also I found all the workers to be very nice also and help you in any way they can.
Nothing the building is not big enough
I like the friendly staff, cleanliness and schedule the have for pool time.
Great facility, especially the pool . Knowledgeable instructors . Good management.
Better AC in the workout room & parking lot is a complete nightmare.
Great facilities and great people and staff
Well organized camp, the counselor's really take the time to get to know the kids. The kids go swimming, to the beach, on fun trips. Each week has a theme and the counselors go out of their way to make it fun and engaging.
The outdoor pools are awesome.
The lifeguards are also awesome.
Definitely recommend.
It's my main place for social interactions as well as staying fit.
Proximity and cleanliness
My sons had a great time!
My kids, ages 3 and 5, had an amazing experience at Camp Teepee. This was our second year, and we hope to be back again!
The counselors are wonderful and made both kids feel welcome right away. Even simple things, like greeting them by name every morning, made such a difference. You can really feel the warmth of the camp and how much the staff care about creating a positive experience for the kids.
We also love that Camp Teepee engages youth counselors. My kids adored getting to know the “big kids” and developing those relationships over the summer. It’s such a special part of the program.
I think the heads of the summer camp work very hard to make each week/theme special. I can also tell they really enjoy my child. I like that every counselor, even those in a different age group than my son, says hello and goodbye to him by name. I like that they go swimming twice a week. My son is very happy and enthusiastic to go to camp every day! This is for the preschool camp.
Good value. Swim lessons and yoga classes are great. Fitness center is spacious and complete. Also my 11 and 13 year old are able to use the facilities.
Friendly
1. Need a better space or plan for inclement weather. Kids are miserable if it rains.
2. Need better drop off/pick up areas - it takes wayyy too long to get in and out of there each day
Different activities daily, so much fun!!!
Bathrooms outside the locker room.
Monitors in gym.
Better communication with, and management of, fitness program.
The staff. It is a very professional helping team from the cleaning staff through the instructors and trainers. Classmates are also a definite plus!
I have seen improvement in my physical health and mental wellbeing .
To start with, bring back silver sneakers - if other YMCA's have it, you should too. Allowing membership breaks that don't always begin on the 1st and end on the 30th. Vacations don't always follow that schedule. It would also help if you started fixing or updating equipment - for example one weight machine has been missing a knob for adjusting position for months, another no longer has a smooth motion, the spin bikes haven't been repaired in ages. The price for seniors keeps going up and there is no additional benefit - numbers seem to be growing but it doesn't seem to be spent on the facility - for example lockers need to be repaired. Summer is awful there - as a former teacher, despite loving kids I find it noisy with uncontrolled kids in locker area and they are given priority over adults who pay year round. The on-line swim schedule is rarely accurate - especially on weekends - more often than not it says there are limited lanes yet when you get there more lanes are available. Not that isn't a bad thing, however, I try to schedule using the app for the best time and it doesn't have accurate info. As you know I have mentioned before there should be a way to know what is being scheduled (other than regular adult classes which is listed online, although not updated with changes) so we know what to expect. In addition, staff often can't tell you if a lane currently open will be used for another activity shortly. I've suggested signs be posted at the entrance or as you enter the pool to no avail and in the busy seasons there lanes 1 and 6 should be marked for circle spinning when needed. You are the only pool around so you have my business, now you need my support and positive word of mouth by addressing some of the issues. Thanks for asking - I'll keep sending you these same suggestions until I can cross them off my list.
On holiday form the UK visiting family. 45 dollars for 1 week, great facilities, friendly reception, the staff can’t do enough for you, I would totally recommend this place. Thank you Y, TOTALLY SMASHED IT!!!!!!
I love doing Cardio Dance with Maggie. I just started going to Balance & Flex which is very difficult for me but I'll persist.
Staff is very cheerful and helpful.
Excellent staff and cleanliness
I love the pool.
Y staff members are always friendly and helpful.
I've only been a member for a month but so far I love it! There are plenty of exercise groups to join, lots of gym equipment, and the pool is great! Everything is extremely clean and the staff is wonderful. Highly recommend!
Great classes, friendly staff, clean and well maintained facility
Love the community, I was a member years ago and the best thing I did was get a current membership.
Patti and all other staff beyond amazing, the only negative I wish SoundView YMCA would just open at 5am instead of 5:30am
Other than that, no complaints
The pool fit classes are enjoyable.