based on 1930 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
good staff clean and just a good family place
Classes have become sporadic. Lack of quality, qualified subs. It seems that older members are not valued, that focus is on promoting programs for young people and families (certainly understandable given that the Y is family oriented).-- but why make older members feel they really have no place, are given no consideration.
A recent Wednesday yoga class which was due to start at 5:00pm didn't start til 5:30 because the sub was given the wrong start time. By 5:30 half the class had left. About 15 minutes after the supposed 5:30 start time, ALL members at a recent Friday yoga class left when no instructor came to class. The young man from the front desk apologized and offered to put a class on the screen but that's not really a class, is it? Though those two instances are not typical they add to my feeling less than enthusiastic about the Y.
Everything! From the people at the front desk who always welcome everyone with a smile and acknowledging them by name, the trainers who are very proficient in their work and make fitness fun. The building is kept extremely clean especially the locker rooms. I would never use another fitness center.
People have been very friendly.
Access to the pool is important to me.
Tai Chi and yoga are important also.
Classes offered
ice cold walkway to the pool during the winter
Steps into the pool instead of ladders
more parking spaces.
Staff friendly and helpful. The place is kept clean the activities that they offer are really, very good.
the hall way is wet and slippery - fix it the ladies locker room and path to pool wet have seen several people fall.
like the instrucders and AOA classes.
More connection-building with individual kids, maybe some name games so kids know instructor and other kids' names, maybe more structure to hold their interest, appears to be down-time waiting for turns at some points.
I really like my yoga and Zumba instructors; I appreciate the friendly atmosphere and the personal, attentive approach to every client.
My kids love the counselors, everyone is very helpful. The activities are great. My kids go everyday and have not complained of boredom at all. They love the woods and the pool! We love that they come home tired and dirty because that means they had fun!
I love all the options, trainers and the community feeling.
The amazing staff, programs, facility, the cost and the overall vibe.
The use of the pool for exercise/ walking.
Have consistent swim instructors with each level. Then the instructors would get to know the kids and the kids will be familiar with the instructor as well as their teaching style. Then there will also be a flow of what is being taught.
The pool is beautiful. It’s a little loud when kids camp is on. Nice locker rooms.
This is the 5th camp our daughter has attended, and it’s the first one she’s truly loved. When we asked her why, she simply said, "They get me." Thank you for creating a place where kids truly feel seen, understood, while having so much fun.
It's easier to have a set calendar that doesn't change so you don't have to check each week or day specifically for a course.
All are very pleasant, helpful and professional!!! Can’t ask for more!
Friendly and clean and good weight room
Friendly staff, clean facility, good programming.
Silver sneakers
People are very friendly and informative. The facility is comfortable and clean.
the kind members and empolyees
It is a comprehensive facility with all the amenities that you'd expect in a health club. The staff is very friendly and professional. And the facility is spotless.
I love the classes and the folks who attend! Great group
Heat the women's dressing room, which is cold year around. And replair shower heads.
Build definitely needs the a upgrade like Westport and new cannan
Indoor basketball court as well