based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Extremely expensive. The prices should have been announced upfront. Trapping people into taking their pictures and then telling them the price is not fair.
Everything except the prices
Quality of the portraits wasn’t what I expected for the price charged
I tried several times to contact your company regarding the printing of my sons' photos. No one called be back or contacted me in any way. I asked for the 8x10 photo to be the same as the 5x7, yet when the photo arrived it was cut off.
Nice quality and detail
my frame arrived broken. the prints weren't up to my standards. customer service slow to respond
No response from your team when I asked question, constantly received emails and reminders even after I purchased my photos, photos were ultimately poor quality
Great products, excellent service. Our prints arrived in a timely manner and great shape. We are pleased with the quality of the prints.
The eyes in the picture were mostly closed when taking the photograph.
Your deadline for a discount is way too short. And, you don't tell us when the other picture which was taken backstage will be available when we first see the pictures on stage, so we have to wait without knowing that. ALSO WHY HAVEN'T WE BEEN TOLD ABOUT THE CLASS PHOTO THAT WAS TAKEN BEFORE THE CEREMONY?
photos catch the graduation moments perfectly. Thank you
Extremely expensive for students
I probably misunderstood when ordering about the touch up component. I thought it was more of tones. Although I did only order one set with the touch ups, all of the pictures had my daughter's face with white spots on her face. When I looked at the previews, they did not have any white spots on the face. So what happened?
Can you touch those up and send me copies without white blotches?
Thank you,
Name removed
Photos were great
LOOKED GREAT AND CONVENIENT
The photos with diplomas was not properly lit for the exposure
Customer service was good and helped me get an edited version but it wasn’t much better due to less than average exposure.
It was nice that they tried though
I order a filter/hair removal from the print and it was not completed. I was charged extra but it did not appear to have been done.
great pictures
I was too gfar away to get good pictures of my son's graduation but your pictures were perfect
Somehow put less watermarks on the pictures. I couldn't get a clear view of the entire picture and ordered the wrong one
My main issue is that we were not offered the option to not have anything printed on the photo, and the quality of the printed photo is not the best. I do think that the pictures of my son were nice.
Unbearably expensive - truly an unfair business practice to price photos so high.
Tell us when to fix our hair/tassle! Pics look great though and we received them on time!
It was sooo expensive even just for digital downloads.
the merchandise was cute and captured the moment, but a bit pricey
I am pleased with the quality of my photos! Thank you
pictures were great
The photo of our grad and others receiving their diploma on stage were not centered. President Rankin was either not in the picture at all or in our case half of him, making that photo unusable. Which is a shame because that’s the photo that tells the story of graduation day. Please take the time and make it a special keepsake for every grad.
It was easy and I loved the reminders via text.
The prices are way to high for college students to be able to afford. Even just getting a single print before shipping is expensive. Disappointed that I couldn't share some of the great photos because I couldn't afford all of the photos I actually wanted to get.