The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 22, 2024 — Rated 10 out of 10 by N.N. The Grad Team
What do you like about our products and services?

Your pictures were beautiful!! High quality, creative candids, your photographers really captured the feeling of the day! Pure joy! Thanks!

Report a concern   June 22, 2024 — Rated 8 out of 10 by A.F. The Grad Team
What could we do to improve?

Thank you

Report a concern   June 22, 2024 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Photos arrived quickly

Report a concern   June 22, 2024 — Rated 9 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Easy to order, quality service and photos

Report a concern   June 22, 2024 — Rated 0 out of 10 by S.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I got my picture bent and I requested a replacement 10x14 and I have not heard back.

Report a concern   June 22, 2024 — Rated 4 out of 10 by J.A. The Grad Team
How did we disappoint you and what can we do to make things right?

In the photo I received there is a woman seated in-between my daughter and President Maloney. She should have been blurred out. She is now a part of my daughter’s grad photo. She is in the center. It looks kind of silly.

Report a concern   June 22, 2024 — Rated 5 out of 10 by H.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were good but prices are way too inflated for me to buy more pics/a good bundle

Report a concern   June 22, 2024 — Rated 0 out of 10 by T.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I was very disappointed in the overall quality of the pictures

Report a concern   June 22, 2024 — Rated 6 out of 10 by A.B.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices too high but good picture quality and fast shipping

Report a concern   June 21, 2024 — Rated 8 out of 10 by W.F. The Grad Team
What could we do to improve?

Prices are exorbitant.

Report a concern   June 21, 2024 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

Excellent

Report a concern   June 21, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Quality of the photo.

Report a concern   June 21, 2024 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Nice pics

Report a concern   June 21, 2024 — Rated 7 out of 10 by B.M. The Grad Team
What could we do to improve?

Nothing - got great candid shots too!

Report a concern   June 20, 2024 — Rated 8 out of 10 by K.W. The Grad Team
What could we do to improve?

Some of the pictures were blurry like you were moving too quickly to hurry up and get a shot.

Report a concern   June 20, 2024 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

I like the memories that was captured and the picture quality.

Report a concern   June 20, 2024 — Rated 2 out of 10 by A.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Miscommunication between photography company and students with accessing all photos from all events during discounted rate period. No extension of discount period offered after bringing attention to missing photos from one commencement ceremony.

Report a concern   June 20, 2024 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are downright predatory.

Report a concern   June 19, 2024 — Rated 10 out of 10 by V.G. The Grad Team
What do you like about our products and services?

Very good

Report a concern   June 19, 2024 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I don’t have business associates. I was not disappointed in the quality of price of the pictures.

Report a concern   June 19, 2024 — Rated 0 out of 10 by S.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are smeared. Poor quality!

Report a concern   June 19, 2024 — Rated 5 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Too espensive

Report a concern   June 19, 2024 — Rated 0 out of 10 by G.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Paid for touch up and it wasn't done and still isn't done.

Report a concern   June 19, 2024 — Rated 7 out of 10 by L.M.A.C. The Grad Team
What could we do to improve?

A few more options for background

Report a concern   June 19, 2024 — Rated 5 out of 10 by G.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture of her diploma in the picture is fuzzy and grey. It looks like a generic diploma. It looks nothing like her real Purdue diploma.

Report a concern   June 18, 2024 — Rated 10 out of 10 by T.S.G. The Grad Team
What do you like about our products and services?

pictures were great!

Report a concern   June 18, 2024 — Rated 9 out of 10 by E.W. The Grad Team
What do you like about our products and services?

Easy to use website. Options are good. Final photo was done well.

Report a concern   June 18, 2024 — Rated 0 out of 10 by M.R.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for touch ups on three different poses but none were done. I called and no one has responded back.

Report a concern   June 18, 2024 — Rated 4 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures featured other people. Daughter was on the side. She was very shinny and red. Didn't notice in samples. Photos were bent in mailbox .need cardboard to keep flat. Stock paper is too thin.. do really like the glass framed pictures.

Report a concern   June 18, 2024 — Rated 4 out of 10 by K.V. The Grad Team
How did we disappoint you and what can we do to make things right?

Better instruction and time to get the pictures. Awkward to leave stands for picture and hard to get there in time. Ended up no family pictures. Also wanted 2 proofs but had to decide between 1 or 3 with available packages. Only had 2 poses to choose from with multiple backgrounds.


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