The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8749 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 17, 2025 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Great response tine. Replaced my bent photos.

Report a concern   January 17, 2025 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

The easy of ordering.

Report a concern   January 17, 2025 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   January 17, 2025 — Rated 8 out of 10 by J.J. The Grad Team
What could we do to improve?

Prices are a little outrageous. The photos look fine

Report a concern   January 17, 2025 — Rated 10 out of 10 by E.T. The Grad Team
What do you like about our products and services?

Great job!

Report a concern   January 17, 2025 — Rated 10 out of 10 by L.C.F. The Grad Team
What do you like about our products and services?

I did not take senior photos so I was more than greatful for your service. All of the pictures that were taken were beautiful and organic. I belive if I had taken professional senior portraits, they would not have turned out as nice. You all captured the true me. Thank you for my memories.

Report a concern   January 17, 2025 — Rated 10 out of 10 by S.U. The Grad Team
What do you like about our products and services?

The quality of the picture.

Report a concern   January 17, 2025 — Rated 7 out of 10 by K.L. The Grad Team
What could we do to improve?

I paid extra money to have "lines and wrinkles" blurred. There isn't much difference, if any, between the original picture and the "edited" one. Disappointed that my neck lines weren't blurred or smoothed, which was considered part of the process. There was no where for me to be able to specify that when I made the purchase.

Report a concern   January 17, 2025 — Rated 6 out of 10 by J.R. The Grad Team
How did we disappoint you and what can we do to make things right?

no need to make things right, but several of the photos of our daughter with her advisor had part of her advisor's head cut out of the picture. Those photos were really unusable because of this.

Report a concern   January 17, 2025 — Rated 9 out of 10 by A.M. The Grad Team
What do you like about our products and services?

The prices are reasonable!!! I purchased 2 5'7's. love them. Thank you.

Report a concern   January 17, 2025 — Rated 6 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The order process was a bit overwhelming but I managed. However, I reached out to ask a question and it's been about 2 weeks with no response. I purchased 6 digital photos and was happy with all but 1 of the images. I realize that the copyright must be there but my last image was blurry once I got it and I could not tell that from the proof. I would just at least like to have a response. Name removed Phone number removed or Email address removed

Report a concern   January 17, 2025 — Rated 2 out of 10 by L.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not very good. I know when I have taken pictures in the past the photographer will take them from a higher angle. It helps with the double chin look. If the pictures had come out better I probably would have purchased more of them.

Report a concern   January 17, 2025 — Rated 9 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Pictures were good cut off center

Report a concern   January 17, 2025 — Rated 3 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The auto text was spell wrong and the team never responded to my email. I caught the mistake, but I know other classmates did not and will probably be upset when they realize this.

Report a concern   January 17, 2025 — Rated 9 out of 10 by L.M. The Grad Team
What do you like about our products and services?

The pictures quality and easy buy

Report a concern   January 17, 2025 — Rated 0 out of 10 by D.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos I selected weren’t delivered as shown online. Sent a wrap messages back no response. Worse yet they are all digital photos. Waste of my money

Report a concern   January 17, 2025 — Rated 10 out of 10 by L.G. The Grad Team
What do you like about our products and services?

Quality

Report a concern   January 17, 2025 — Rated 6 out of 10 by M.A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were incredibly amazing, however the price for what I order was way too much; and I am disappointed to hay what i ordered did not have measurements in the website so I ordered it thinking it was going to be a regular size, it came out way to small, but like I said the pictures were amazing, I just think the cost for getting the pictures is too much and it’s considered “student price” but honestly not worth buying, Amazon has cheaper prices for better quality and size if we’re being honest. Thank you tho

Report a concern   January 17, 2025 — Rated 0 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I received the wrong images and was unable to get a response despite the multiple emails and phone calls requesting assistance. I ended up going through ALL the photos of the event, 71 pages, over 1300 graduates. Once I received the images, I requested that two be touched up, I was unhappy with the work done and requested the original images as they look really poorly done. I NEVER received them. This was a really important day for me, my family wasn't able to attend because we are not American so these pictures were very important. I paid 169usd for this awful service.

I would never recommend this company.

Report a concern   January 17, 2025 — Rated 2 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were not good at all. The lighting was awful and asking that much money for a print is insane when the pictures aren’t even good.

Report a concern   January 17, 2025 — Rated 5 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos and digital images were ridiculously overpriced.

Report a concern   January 17, 2025 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Very quick service

Report a concern   January 17, 2025 — Rated 8 out of 10 by J.P. The Grad Team
What could we do to improve?

packages are not affordable
$25 for one 8X10 is too high
Cruiae lines charge leas

Report a concern   January 17, 2025 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Excellent service with offering photos timely, options were good, and quick turnaround from order to receipt of photos. Thank you!

Report a concern   January 17, 2025 — Rated 10 out of 10 by P.N. The Grad Team
What do you like about our products and services?

Capture great moments during the ceremony

Report a concern   January 17, 2025 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

It was easy to customize the picture and received quickly!

Report a concern   January 17, 2025 — Rated 7 out of 10 by T.A. The Grad Team
What could we do to improve?

How about having them retake pictures if their eyes are closed

Report a concern   January 17, 2025 — Rated 10 out of 10 by F.M. The Grad Team
What do you like about our products and services?

Quick to return and easy to purchase

Report a concern   January 17, 2025 — Rated 10 out of 10 by C.P. The Grad Team
What do you like about our products and services?

Photos were beautiful!

Report a concern   January 17, 2025 — Rated 0 out of 10 by A.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Arm and a leg for a single photo.


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