The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2024 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

The only issue I have is that I could not order the plaque one with just the picture of my son and no one else, but it kept giving me the picture of him and the university professor. I mean, it’s also good although I wanted just my son on the plaque. There’s no option so I didn’t order.

Report a concern   June 16, 2024 — Rated 0 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Very very expensive!

Report a concern   June 16, 2024 — Rated 7 out of 10 by C.K. The Grad Team
What could we do to improve?

Too expensive for simple downloads. But the quality is great and the ease of downloads was perfect and fast! Thank you.

Report a concern   June 16, 2024 — Rated 8 out of 10 by J.F. The Grad Team
What could we do to improve?

You did great . Post office doesn’t seem to understand what Do Not Bend means as they folded it to get it in the mailbox rather than leave it at my door

Report a concern   June 16, 2024 — Rated 5 out of 10 by C.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered what I thought was frame with an engraving but it turned out to be a printed picture

Report a concern   June 16, 2024 — Rated 5 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were poor quality. The silly picture was not necessary. Two professional pictures to choose from would have been nice. The prints I purchased were poor quality, slightly blurry.

On a good note I thought the graduation ceremony was awesome and I was happy to have the opportunity to purchase the photos.

Report a concern   June 16, 2024 — Rated 10 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Clear and focused on my child. Having the broadcast board in the background.

Report a concern   June 16, 2024 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Great photos, reasonable prices

Report a concern   June 16, 2024 — Rated 0 out of 10 by K.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture was cute but pretty expensive for what it was. Also the video was way too brief to warrant the cost as well.

Report a concern   June 16, 2024 — Rated 7 out of 10 by J.R. The Grad Team
What could we do to improve?

The pictures were good, but priced too high

Report a concern   June 16, 2024 — Rated 10 out of 10 by C.J. The Grad Team
What do you like about our products and services?

Super cute and fun pictures!

Report a concern   June 16, 2024 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

The pictures taken on graduation day were fantastic and we received emails about ordering quickly. Once I placed an order we received the pictures quickly

Report a concern   June 16, 2024 — Rated 10 out of 10 by H.N. The Grad Team
What do you like about our products and services?

Pictures are very nice and so happy to get a picture of the whole family!

Report a concern   June 16, 2024 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

I bought a magnet. It matches the magnet I bought last year for my eldest daughter.

Report a concern   June 16, 2024 — Rated 0 out of 10 by B.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced minimal options didn’t even get a picture with the president of the college without many photographers. Do you think there’d be at least one? These are all digital image not film. We the student should not be having to pay for the photographers. The college should pay for that included in our tuition or at least a thank you for choosing that as the Education choice. $20 for one photo is ridiculous

Report a concern   June 16, 2024 — Rated 10 out of 10 by V.F. The Grad Team
What do you like about our products and services?

Great to have pics from the parade in addition to the ceremony

Report a concern   June 16, 2024 — Rated 6 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Very few photo/background combination options; mobile app was confusing; response time to a question I had was very long.

Report a concern   June 16, 2024 — Rated 5 out of 10 by E.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I would have liked to be able to put a solid background behind my grad so the photos didn’t have distracting background

Report a concern   June 16, 2024 — Rated 10 out of 10 by B.B. The Grad Team
What do you like about our products and services?

Satisfied

Report a concern   June 16, 2024 — Rated 10 out of 10 by V.W. The Grad Team
What do you like about our products and services?

Wonderful

Report a concern   June 16, 2024 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

Lots of pics to choose from. Easy to order. A little expensive

Report a concern   June 16, 2024 — Rated 10 out of 10 by S.T. The Grad Team
What do you like about our products and services?

All the pictures taken of my graduate were a perfect depiction of that wonderful day. We had several options to choose from and the purchasing process was super easy.

Report a concern   June 16, 2024 — Rated 5 out of 10 by S.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I have never received photos or photo info since paying for them.

Report a concern   June 16, 2024 — Rated 0 out of 10 by S.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Blurry photos

Report a concern   June 16, 2024 — Rated 0 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

There is an issue with my photo. There has been email correspondences and then they stoped. NOTHING has been resolved. I'm left with a picture I can't use.

Report a concern   June 16, 2024 — Rated 9 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Easy to use nice pics. Too expensive.

Report a concern   June 16, 2024 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Great pictures that allow family to focus on the moment rather than capturing the photo.

Report a concern   June 16, 2024 — Rated 10 out of 10 by L.R.S. The Grad Team
What do you like about our products and services?

The mug was much better than I expected!! A+

Report a concern   June 16, 2024 — Rated 2 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was delivered quickly by mail, but the corner is wrinkled

Report a concern   June 16, 2024 — Rated 1 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing


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