The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 22, 2024 — Rated 3 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 2 different photos. One of them was a bit light (the one of my daughter by herself) and the other was way too dark (the one of her receiving her degree and shaking the faculty members hand.) For the price and money I spent, I expected much better quality.

Report a concern   June 22, 2024 — Rated 9 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Pictures where nice.

Report a concern   June 22, 2024 — Rated 10 out of 10 by E.C. The Grad Team
What do you like about our products and services?

Easy to use. Quick service

Report a concern   June 22, 2024 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

The photos are amazing! Ordering them was super easy and I received them faster than I thought.

Report a concern   June 22, 2024 — Rated 0 out of 10 by T.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture was blurry and frame didn’t have want I thought it requesty

Report a concern   June 22, 2024 — Rated 3 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture was out of focus.

Report a concern   June 22, 2024 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Thank you for not only great pics of my son’s graduation, but also for making the process so easy! I especially appreciated being able to register ahead so that his pics would be sent to me without any trouble - I have had many issues with receiving/finding his fraternity composites the past 4 years, so I wanted to leave this review to make sure you know how great your process and website are, and that your efforts were appreciated!

Report a concern   June 22, 2024 — Rated 2 out of 10 by D.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Ripe off for the price of the items.

Report a concern   June 22, 2024 — Rated 0 out of 10 by I.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It was ridiculously expensive. Graduates should be able to get one digital download for free. I never got any sort of update on part of my order.

Report a concern   June 22, 2024 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

Professional

Report a concern   June 22, 2024 — Rated 9 out of 10 by T.R. The Grad Team
What do you like about our products and services?

The locations in which the photos were taken with the multiple backgrounds.

Report a concern   June 22, 2024 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

Great quality and great pictures very personalized experience.

Report a concern   June 22, 2024 — Rated 10 out of 10 by B.F. The Grad Team
What do you like about our products and services?

Good quality and prompt service

Report a concern   June 22, 2024 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

Everyone was super friendly which made my son at ease taking pictures he claims he was “forced” to take by his mother (hahaha). Because of their positive, friendly attitude he ended up really enjoying the session.

Report a concern   June 22, 2024 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

My pictures came out great!! Thanks so much!!

Report a concern   June 22, 2024 — Rated 0 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

We haven’t received our pictures yet.

Report a concern   June 22, 2024 — Rated 7 out of 10 by M.S.L. The Grad Team
What could we do to improve?

Very expensive just to download pictures. Need to somewhat lower the cost to download.

Report a concern   June 22, 2024 — Rated 8 out of 10 by G.L. The Grad Team
What could we do to improve?

Larger print had to be sent back due to poor/blurry quality. Still waiting.

Report a concern   June 22, 2024 — Rated 0 out of 10 by D.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Please l haven't received my son's photo' l ordered

Report a concern   June 22, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

I had options to pick from, fast service, great photos

Report a concern   June 22, 2024 — Rated 0 out of 10 by L.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Only one person involved - no choice of vender and high prices.

Report a concern   June 22, 2024 — Rated 7 out of 10 by L.P. The Grad Team
What could we do to improve?

Pricing and size availability. Also you don’t give much time to purchase.

Report a concern   June 22, 2024 — Rated 10 out of 10 by J.K. The Grad Team
What do you like about our products and services?

Easy ordering with a variety of choices for backgrounds and finishing touches of photo. I found them to be affordable and received photos in a timely manner.

Report a concern   June 22, 2024 — Rated 0 out of 10 by T.W. The Grad Team
How did we disappoint you and what can we do to make things right?

prices are stupid. $60 just to click a button to get a digital download to my phone? Not even any physical copies, JUST a picture downloaded to my phone is $60. Y'all are robbing people and that's not right.

Report a concern   June 22, 2024 — Rated 7 out of 10 by P.Y. The Grad Team
What could we do to improve?

It was nice to be able to get photos so easily, however the quality was not the best. The pictures arrived bent and there was a
mis-coloration lengthwise on one print.

Report a concern   June 22, 2024 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Great quality photos- easy to order.

Report a concern   June 22, 2024 — Rated 10 out of 10 by C.L. The Grad Team
What do you like about our products and services?

So many great pictures were taken with cool backgrounds. The ordering process was very friendly.

Report a concern   June 22, 2024 — Rated 8 out of 10 by T.B. The Grad Team
What could we do to improve?

It was absolutely freezing in the stadium. Other than that, it was a beautiful ceremony.

Report a concern   June 22, 2024 — Rated 10 out of 10 by N.Y. The Grad Team
What do you like about our products and services?

Quality picture at a good price! There's no telling when or even if my son will have another photo taken so I was really glad to get this one!

Report a concern   June 22, 2024 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

The quality of the pictures are great. Also liked the options given in the selections. I also liked that I could choose upgrades in the finishes of the pictures.


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