The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2024 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Everything was as expected and in a timely manner 😊

Report a concern   June 16, 2024 — Rated 0 out of 10 by K.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Far too expensive for what's offered.

Report a concern   June 16, 2024 — Rated 1 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely expensive. Some of the ‘shots’ I paid for turned out to be zoom-in/crops of another pose.

Report a concern   June 16, 2024 — Rated 3 out of 10 by G.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The angles on the photos were very poor. For a 6’3” person you had an upshot angle for every portrait. The height of the camera should’ve been changed rather than standard for everyone.

Report a concern   June 16, 2024 — Rated 0 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I received my pictures and when I took them out there was pink in my hair in the pictures. I have brown hair and have never died my hair pink, but on the left side of the pictures there is a ton of pink. If possible I would like replacements because I don’t have pink hair and paid good money for the pictures.

Report a concern   June 15, 2024 — Rated 10 out of 10 by V.B. The Grad Team
What do you like about our products and services?

Great customer service, thank you.

Report a concern   June 15, 2024 — Rated 2 out of 10 by N.A. The Grad Team
How did we disappoint you and what can we do to make things right?

My photo came creased do to inadequate packaging on your part. The photograph needs to be sandwiched between thicker cardboard, and sent in a padded envelope.
Also, I sent an email about the above issue through your website, with no response on your part and I called customer service twice and got disconnected both times after 2 rings.

Report a concern   June 15, 2024 — Rated 5 out of 10 by B.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture were not as good as my IPhone pictures and his cap was sideways in all the pictures

Report a concern   June 15, 2024 — Rated 0 out of 10 by V.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of my pictures was poor.

Report a concern   June 15, 2024 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Fix your prices

Report a concern   June 15, 2024 — Rated 3 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

They took a picture of me for graduation. I looked like I was grimacing. Might want to suggest taking a few quick shots instead of one.

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Great product and when I had made a mistake with my order, customer service fixed it for me immediately and I got what I needed with no issues.

Report a concern   June 15, 2024 — Rated 7 out of 10 by J.L. The Grad Team
What could we do to improve?

the website and purchasing mutiple items at the same time is a little confusing

Report a concern   June 15, 2024 — Rated 10 out of 10 by P.F. The Grad Team
What do you like about our products and services?

I absolutely loved the pictures!

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

The senior picture taken of my son in graduation day was wonderful! Great quality!

Report a concern   June 15, 2024 — Rated 3 out of 10 by S.G. The Grad Team
How did we disappoint you and what can we do to make things right?

There was not a big variety of pictures to choose from. I felt like certain people were chosen to take pictures of, even with me being in front of the camera I would be over looked and the next person would get a group picture or single picture taken. More pictures should of been taken of all students

Report a concern   June 15, 2024 — Rated 10 out of 10 by I.H. The Grad Team
What do you like about our products and services?

The quality and time length that you have kept the photos active for.

Report a concern   June 15, 2024 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

My product and services were very good.

Report a concern   June 15, 2024 — Rated 0 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing of products is ridiculous. The photos were no better than my own.

Report a concern   June 15, 2024 — Rated 2 out of 10 by B.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t expect the pictures to be laminated. That was not clearly described. I’m very disappointed.

Report a concern   June 15, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Good photographer
No hassle
peace knowing he will turn out with plenty pics for you to pic from
plenty time to look look and look again to decide

Report a concern   June 15, 2024 — Rated 0 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

There was no time taken to see that the tassel was situated correctly (so that you could read "24" in the picture). The photos were bent when we received them.

Report a concern   June 15, 2024 — Rated 5 out of 10 by L.R.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Really good quality, but way too expensive!

Report a concern   June 15, 2024 — Rated 2 out of 10 by K.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos taken to remember my graduation day were alright. There were multiple unplanned and taken too fast which had resulted in my eyes being closed and the flash white washing the images. The photos there were acceptable were incredibly expensive and had caused me to borderline not buy any physical or digital copy. I am annoyed that on multiple occasions these photos being taken during graduation were praised to the parents yet the prices per photo were NEVER mentioned. Graduation day is a day to remember and many have paid thousands to get their degree only to then pay MORE money for partially alright photos to remember it.

Report a concern   June 15, 2024 — Rated 8 out of 10 by J.S. The Grad Team
What could we do to improve?

It would be nice if there were a few more straight on pictures to choose from

Report a concern   June 15, 2024 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Youn made good quality photo and forwarded it promptly. Price was good. Thanks.

Report a concern   June 15, 2024 — Rated 0 out of 10 by G.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures came bent / I would like another set sent

Report a concern   June 15, 2024 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Order arrived quickly and pictures liked just like the previews online.

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Great work

Report a concern   June 15, 2024 — Rated 0 out of 10 by A.O. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were blurry


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