The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8748 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 9, 2025 — Rated 10 out of 10 by H.H. The Grad Team
What do you like about our products and services?

Nice picture.

Report a concern   January 7, 2025 — Rated 0 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

On stage photos were taken from the poorest angle possible. Had we known the only way to get copies of the actual pinning of our student was to pay for poor images, we would have had someone stand in front of your photographer and taken our own.

Also, your website is garbage. So far behind modern, it’s laughable.

Report a concern   January 7, 2025 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

I loved the ease of ordering the item. The product came quickly. The pictures turned out very nice. The one thing I did not like was the white frame that the picture came in. I wish I had been able to chose my frame color. Please add that as an option going forward!

Report a concern   January 6, 2025 — Rated 0 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were beautiful, but the frames and products are cheap! My frame came 2+ months later and was damaged. It's very disappointing when you are looking forward to captures of your special.moment. There is not true engraving of a plaque. It's plastic and the "metal plate" is not a real thing. It's a writing on the actual picture. I was surprised by this finding.

Report a concern   January 6, 2025 — Rated 10 out of 10 by E.P. The Grad Team
What do you like about our products and services?

Very nice variety of pictures and backgrounds

Report a concern   January 5, 2025 — Rated 2 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were damaged upon arrival and they have not replaced them.

Report a concern   January 5, 2025 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Your service was great! So fast and efficient! Individual jpegs were really pricey though. All in all, very happy with your speed and quality. Thank you!

Report a concern   January 4, 2025 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

The services was very quick and I love the pictures. Quality is beautiful.

Report a concern   January 4, 2025 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

Quality of product and speed

Report a concern   January 4, 2025 — Rated 9 out of 10 by F.B. The Grad Team
What do you like about our products and services?

The pics were very clear.

Report a concern   January 4, 2025 — Rated 6 out of 10 by L.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices need to be more affordable

Report a concern   January 3, 2025 — Rated 9 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Quickly sent to email for uploading after purchasing and the quality of the photographs.

Report a concern   January 3, 2025 — Rated 7 out of 10 by C.A. The Grad Team
What could we do to improve?

Price too high

Report a concern   January 3, 2025 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

Excellent products.

Report a concern   January 3, 2025 — Rated 10 out of 10 by R.B.S. The Grad Team
What do you like about our products and services?

The pictures color was fantastic!

Report a concern   January 3, 2025 — Rated 0 out of 10 by R.E. The Grad Team
How did we disappoint you and what can we do to make things right?

No response to question. No communication at all.

Report a concern   January 3, 2025 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Quick and easy ordering process, quick shipping and great quality photos!

Report a concern   January 3, 2025 — Rated 2 out of 10 by D.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered some 5x7’s and they looked great. I also ordered the magnets to give to family. When they came in, I thought the quality was poor and the picture was terrible. Her face was terribly washed out. Not something I would want to pass out to people. The 8 magnets that I ordered will go in the drawer.

Report a concern   January 3, 2025 — Rated 1 out of 10 by R.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Horseshit pricing.

Report a concern   January 3, 2025 — Rated 10 out of 10 by P.M. The Grad Team
What do you like about our products and services?

Very happy with the service speed and the quality of the photos received in the mail!

Report a concern   January 3, 2025 — Rated 9 out of 10 by C.P. The Grad Team
What do you like about our products and services?

I like the multiple choices of backgrounds and the order arrived quickly.

Report a concern   January 3, 2025 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

U Took pictures with my eyes closed, u should have looked at them and asked me to redo.

Report a concern   January 3, 2025 — Rated 7 out of 10 by D.C. The Grad Team
What could we do to improve?

Bring down the price. Too pricey.

Report a concern   January 3, 2025 — Rated 10 out of 10 by H.M. The Grad Team
What do you like about our products and services?

The quick turnaround and variety was fantastic! More coaching from the portraits would have been appreciated though, as there were no mirrors right there to check host placement/hood placement etc.

Report a concern   January 3, 2025 — Rated 10 out of 10 by L.R.B. The Grad Team
What do you like about our products and services?

We were very impressed with the photos from my daughter’s recent graduation. They captured her beautifully, and will be memories to treasure!

Report a concern   January 3, 2025 — Rated 7 out of 10 by M.M. The Grad Team
What could we do to improve?

Didn’t think the quality was as good as it should have been

Report a concern   January 3, 2025 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

It was professionally done. really enjoyed the quality. Thank you.

Report a concern   January 3, 2025 — Rated 4 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

When I received my first batch of photos, I thought that was all of them. I selected a group and paid for it. Then I received a second group of pics that included one I wanted. To get one pic is $55. For the digital pic that you email me? Not cool. I would have included it in the original group I bought and replaced one of the pics I chose.

Report a concern   January 3, 2025 — Rated 7 out of 10 by C.B. The Grad Team
What could we do to improve?

The prices for a single download was very expensive. I wanted more but couldn't afford it.

Report a concern   January 3, 2025 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

I liked all of the options for selecting photos and products and the variety of backgrounds and photos that were captured.


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