based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It took several phone calls to rectify getting the correct pictures of my child. The pictures shown receiving the diploma were not my child. The. Is was several more calls to get all the pictures on a single view.
It was great
Great pictures captured at my son’s graduation. Easy to order. Arrived quickly. It was great to enjoy an event and not worry about taking pictures yourself.
Thank you for a great session for senior pictures! Looking forward to viewing the proofs.
The pictures were expensive. Also, when I received them, the resolution looked bad.
Absolutely fantastic thank you!
2 of the 3 images I ordered were out of focus. I couldn't see that from the small thumbnails otherwise I wouldn't have ordered. Granted, my daughter was wearing glasses, so as a photographer, I understand that the auto eye focus might have had problems, but the pictures were unsalvageable.
Good variety, and the Grad Team has everything a graduate needs. Very fast and accurate service as well.
The pictures are low quality and blurry.
Fast delivery
Quality of pictures were awesome!
Reasonable price , quick service
The quality of the print was disappointing. Too metallic and not sure why.
It was so expensive for basic digital shot and no selection in the pose, only one available.
Great pictures and easy to navigate website
The products were perfect!
Very nice pictures, it was a little hard to order products and make adjustments to the picture the way your site was set up
Good quality
They rushed through all the pictures should have had more spots set up.
Thought the photos were quite pricey. Some of us don’t need or want huge packages which is were you have your “deals”. I had to buy the 5 photos I wanted individually, only got 5x7s and it was almost $100!!! But what choice did I have to get photos of my daughter’s graduation?? Even to buy the digital images, way too expensive and I wanted less that what the number of images in the package is.
Fast delivery and different options
I ordered a package that cost over $100 and the pictures were delivered quickly but have a shine on the persons face like it was reflecting the lights. So, they are not useable. The proofs are so small and the view is hindered because of the security that I couldn't see the light reflection in the proofs.
I ordered a package of photos and some additional prints. The additional prints did not come up at the reduced price as a bonus for purchasing a package. I call customer service and was told that I would receive a refund for the overcharge. I waited 3 weeks and no refund. I emailed the representative twice and was finally told that I was misinformed. I would not be getting the refund. Customer service should know what they are talking about before they advise a customer. My money was wasted. My time was wasted. Not a happy customer. It's not like the photos I paid for were a bargain...everything was overpriced!
The photos came out great and the photographer was friendly and very professional.
Great pics!
The pictures are beautiful! I like that you took pictures of their school of Ed. I also like that you took pictures of them in the line. I like the variety of packages that you offer. I am pleased.
Very impressed by the pictures! You captured a great moment!
In the proof review, I didn’t see the UAlbany little emblem which put on my picture. I would have chose a different picture without it.
Not really. Do have 2 key feedback points
1. Your charges are very high, may want to consider the lower price point.
2. Give students at least 2 mins to prepare for their Grad pics. Especially when you are charging so high or have more photographers.