The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8748 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 24, 2025 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

It was nice to finally get a picture of my high school graduate receiving his diploma! I had been asking for one for two years. Then my son received an email from your company with a link to the pictures from graduation, and he shared it with me. It was a great photo, and I'm glad to get it.

Report a concern   January 24, 2025 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos for this type of event were ridiculously priced. I wasn't even able to purchase all the photos with myself and family in them because I cannot afford them. Additionally the images taken during my actual pinning were of poor quality, and no one from my family took pictures as we were told the photographer would be doing that. So this once in a lifetime image of me graduating nursing school with three small children is of poor quality. I thought we would have the option to purchase all of our images for a bulk price that was not an option. Overall I would not recommend utilizing this service to anyone ever again for a nursing gradation pinning. The style and format is not designed for us as students. It was designed for single gradation image purchase. I wish I would have known in advance this would be so unreasonable so I could have take more of my own images. Not everyone can afford hundreds of dollars for 10 images that lack quality.

Report a concern   January 24, 2025 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

Ease of ordering and fast delivery

Report a concern   January 24, 2025 — Rated 5 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo was poor quality. Not suitable for display. I had ordered other photos several months ago that were of high quality. This most recent photo was a bit blurry.

Report a concern   January 24, 2025 — Rated 9 out of 10 by M.A. The Grad Team
What do you like about our products and services?

Prompt service

Report a concern   January 24, 2025 — Rated 9 out of 10 by S.N. The Grad Team
What do you like about our products and services?

I love that you captured multiple shots and different aspects.

Report a concern   January 24, 2025 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

The clear quality of the pics and the subject matter was superior! lol

Report a concern   January 24, 2025 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Very good pictures delivered fast and efficiently

Report a concern   January 24, 2025 — Rated 1 out of 10 by R.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The photograph with my daughter and the two deans has the male dean completely chopped off laterally. That is unacceptable and I could have done a better job than the supposed professional. That is the one I always have custom framed for the wall of each my kids over the years when they graduate. This is such a disappointment. Very unsatisfied. You can send that particular photo larger than 8 x 10 at no charge and I will see if my framer can make it look better.

Report a concern   January 24, 2025 — Rated 5 out of 10 by I.V. The Grad Team
How did we disappoint you and what can we do to make things right?

It’s too expensive to get all the photos you all took. The fact that no one can have the same access as you guys at our special moment and we HAVE to buy these in order to have a memory of that moment is sad. Wish it was not so expensive to obtain all the photos you all have of me. Only you guys have them. I will never. I can’t purchase them all. Barley make money and now have school loans.

Report a concern   January 24, 2025 — Rated 5 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

You didn’t provide photo stand for 8x10 Mahogany Finish Plaque

Report a concern   January 24, 2025 — Rated 4 out of 10 by S.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I felt that the prices were a little high for the prints

Report a concern   January 24, 2025 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Quick service, easy ordering

Report a concern   January 24, 2025 — Rated 10 out of 10 by B.H. The Grad Team
What do you like about our products and services?

The look is amazing, especially when you aren’t aware of pictures being taken without noticed.

Report a concern   January 24, 2025 — Rated 10 out of 10 by P.T. The Grad Team
What do you like about our products and services?

They were beautiful everyone I should thought a private person did it but I told them the school did them an excellent job

Report a concern   January 24, 2025 — Rated 9 out of 10 by A.L.J. The Grad Team
What do you like about our products and services?

Pictures were available promptly

Report a concern   January 24, 2025 — Rated 7 out of 10 by M.S. The Grad Team
What could we do to improve?

The 3-Picture Frame I received was broken, snapped in the corner out of the box. I'm getting around to doing an RMA. Also one of the prints had some cosmetic imperfections. The pictures themselves looked nice. The website and ordering system feels outdated and was a hassle to use.

Report a concern   January 24, 2025 — Rated 0 out of 10 by K.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I emailed you all and sent a picture of the broken frame I received. I got no reply.

Report a concern   January 24, 2025 — Rated 0 out of 10 by W.C. The Grad Team
How did we disappoint you and what can we do to make things right?

My son’s face is blurry on the photo we purchased.

Report a concern   January 24, 2025 — Rated 0 out of 10 by M.K.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email when I received my photos explaining that two of the photos the faces look orange does not appear to look orange and the proofs but the pictures I received look horrible and I asked if I could send them back and get a refund for those two pictures never heard from anyone until Rec receiving the survey

Report a concern   January 24, 2025 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Objective third party feedback with ultimate goal of helping student/individual with managing debt throughout life of the loans.

Report a concern   January 24, 2025 — Rated 10 out of 10 by T.O. The Grad Team
What do you like about our products and services?

Great photos!

Report a concern   January 24, 2025 — Rated 10 out of 10 by E.L. The Grad Team
What do you like about our products and services?

The picture was pretty and clear and the delivery was fast. I am pleased to have had the pictures done there

Report a concern   January 24, 2025 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

Easy to order. Nice options of pics to choose from. Sent enough emails to remind me to order!

Report a concern   January 24, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

The pics were really nice!!

Report a concern   January 24, 2025 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Quick and accurate service

Report a concern   January 24, 2025 — Rated 10 out of 10 by B.R. The Grad Team
What do you like about our products and services?

Easy to work with and I was very happy with my graduate's picture.

Report a concern   January 24, 2025 — Rated 6 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer didn’t tell me my tassel was in my face and beard for my graduation photo. The image wasn’t bad but I was a bit bummed that there wasn’t an option to get it photoshopped.

Report a concern   January 24, 2025 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I emailed to notify that one of the images were blurry and I wanted a refund for the blurry photo; 1 of the 3 pictures purchased. I did not receive a response. I was unable to see the quality of the image prior to purchasing due to the small size and scrolling copyright or I would not have chosen the image.

Report a concern   January 24, 2025 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Very easy to view and order. Prompt service. Options to purchase the digital image.


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