The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 27, 2024 — Rated 10 out of 10 by P.G. The Grad Team
What do you like about our products and services?

Easy ordering. Quick delivery and product was good quality.

Report a concern   June 27, 2024 — Rated 8 out of 10 by C.A.N. The Grad Team
What could we do to improve?

Offering a cheaper package.

Report a concern   June 27, 2024 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Everything

Report a concern   June 27, 2024 — Rated 0 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive

Report a concern   June 27, 2024 — Rated 5 out of 10 by B.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Son has not recieved the picture I ordered for him.

Report a concern   June 26, 2024 — Rated 8 out of 10 by S.K. The Grad Team
What could we do to improve?

The photo quality was great. I had hoped for a quicker turnaround for my digital files.

Report a concern   June 26, 2024 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Prompt delivery… easy ordering…. Great stuff!!!

Report a concern   June 26, 2024 — Rated 5 out of 10 by J.U. The Grad Team
How did we disappoint you and what can we do to make things right?

I had asked for the family picture from the graduation ceremony but haven't received it. I got my solo picture but not the group one with my family.

Report a concern   June 26, 2024 — Rated 2 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn't get any good shots of my graduate

Report a concern   June 26, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Easy access and quick service

Report a concern   June 26, 2024 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

It was quick and easy.

Report a concern   June 26, 2024 — Rated 3 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were centered on college president not students.

Report a concern   June 26, 2024 — Rated 7 out of 10 by D.E. The Grad Team
What could we do to improve?

The more formal look was not available. The photo was not necessarily centered, nor was it appropriately framed for a large printing

Report a concern   June 26, 2024 — Rated 9 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Thankful for the opportunity to purchase photos of the live graduation ceremony.

Report a concern   June 26, 2024 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

The program and services are well organized making it easy to follow and go through the day.

Report a concern   June 26, 2024 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

Great photo selection and Easy to purchase :)

Report a concern   June 26, 2024 — Rated 8 out of 10 by L.K. The Grad Team
What could we do to improve?

Lower prices, more package and individual options. But you shipped fast thank you

Report a concern   June 26, 2024 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

I loved my pictures. You could tell they were professionally done. Ordering them was easy and the pictures were delivered fast.

Report a concern   June 26, 2024 — Rated 10 out of 10 by A.T. The Grad Team
What do you like about our products and services?

Well organized, easy to select & purchase.

Report a concern   June 26, 2024 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Reasonable price and super quality, fast shipping

Report a concern   June 26, 2024 — Rated 0 out of 10 by F.H.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Incredibly expensive pictures.

Report a concern   June 26, 2024 — Rated 4 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos weren’t clear

Report a concern   June 26, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

The downloads were easy to buy. I would like to have been able to buy more but I could not afford them. I printed the 3 pictures I purchased and they came out really good. There was a great variety of products to choose from. Just wish I had more money.

Report a concern   June 26, 2024 — Rated 2 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos arrived in a thin envelope with only one piece of thin cardboard instead of a padded or hard cardboard mailer. It was also raining the day they were delivered so the envelope was slightly damp.
Our 8×10 has marks/bends/wrinkles along one edge. We would like a replacement for this photo if at all possible.

Report a concern   June 26, 2024 — Rated 10 out of 10 by L.K. The Grad Team
What do you like about our products and services?

Easy, fast and good quality print

Report a concern   June 26, 2024 — Rated 8 out of 10 by K.J. The Grad Team
What could we do to improve?

Take the glare off students who wear glasses.

Report a concern   June 26, 2024 — Rated 6 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Price. The price of buying the jpeg was very high.

Report a concern   June 26, 2024 — Rated 9 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Quick service

Report a concern   June 26, 2024 — Rated 1 out of 10 by T.W. The Grad Team
How did we disappoint you and what can we do to make things right?

You lost my grad portraits due to problems with memory cards. Would have liked to have had those.

Report a concern   June 26, 2024 — Rated 10 out of 10 by J.B.F. The Grad Team
What do you like about our products and services?

Quick turn around from order. Nice quality product


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