Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 4039 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 20, 2025 — Rated 10 out of 10 by A.A. Graduation Foto
What do you like about our products and services?

Quality of the photos

Report a concern   June 20, 2025 — Rated 8 out of 10 by J.S. Graduation Foto
What could we do to improve?

The plaque is advertised as vertical and I received a horizontal version which was honestly disappointing.

Report a concern   June 20, 2025 — Rated 10 out of 10 by N.R. Graduation Foto
What do you like about our products and services?

Great pictures

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.S. Graduation Foto
What do you like about our products and services?

Received the proofs and then the photo quickly.

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.B. Graduation Foto
What do you like about our products and services?

Very fast shipping

Report a concern   June 20, 2025 — Rated 7 out of 10 by J.S. Graduation Foto
What could we do to improve?

Prices seem quite steep. Also disappinted in the backgrounds. A couple were too busy, and the blue? The grads are already in blue! But the cost seemed way too much, otherwise I might have ordered more for family.

Report a concern   June 20, 2025 — Rated 10 out of 10 by M.V. Graduation Foto
What do you like about our products and services?

I appreciated the teams willingness to modify a photo from landscape to portrait orientation.

Report a concern   June 20, 2025 — Rated 10 out of 10 by C.H. Graduation Foto
What do you like about our products and services?

The quality of the photos were perfect Mine were delivered with the pics vertical and with one person in the pic should have been horizontal. They had no problem recropping the photo and resending them in perfect condition. Very satisfied customer. Highly recommend their services.

Report a concern   June 20, 2025 — Rated 8 out of 10 by M.G. Graduation Foto
What could we do to improve?

The print I ordered was SUPER glossy. I wish I the website had examples of how the prints would look when ordering glossy vs. mate.

Report a concern   June 20, 2025 — Rated 6 out of 10 by K.K. Graduation Foto
How did we disappoint you and what can we do to make things right?

The cost is outrageous, and the quality just isn’t worth it.
The photos are mediocre at best, and they charge extra for basic fixes like glare on glasses—which should be standard. I only placed an order because my daughter begged for a candid shot with her friends. The whole thing feels like a cash grab aimed at parents already stretched thin paying for graduation expenses. Disappointing and frustrating

Report a concern   June 20, 2025 — Rated 9 out of 10 by S.S. Graduation Foto
What do you like about our products and services?

Loved the ease of your services. Nice to get up close pics

Report a concern   June 20, 2025 — Rated 7 out of 10 by A.S. Graduation Foto
What could we do to improve?

Your way too expensive

Report a concern   June 20, 2025 — Rated 6 out of 10 by A.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

The banner at the bottom of the photo that says the school and commencement date - the text should be center and middle aligned in the white space, not at the top. It looks goofy.
There was no communication on where or how to get these photos. It took a bunch of people asking before the community figured it out.
Some of my child's photos were poorly done. Huge glares behind him, poor lighting. The picture on the stage was taken when he was making a funny face (face was not on purpose) That was the picture most wanted but didn't get. There should have been a second shot.

Report a concern   June 20, 2025 — Rated 10 out of 10 by A.J. Graduation Foto
What do you like about our products and services?

Photographs were of great quality and captured the most perfect moments of my sons graduation.

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.C. Graduation Foto
What do you like about our products and services?

Easy to see the photos of our graduate and easy to make payment.

Report a concern   June 20, 2025 — Rated 8 out of 10 by R.M. Graduation Foto
What could we do to improve?

The photo package was good but very expensive.

Report a concern   June 20, 2025 — Rated 9 out of 10 by L.M. Graduation Foto
What do you like about our products and services?

The pictures are very clear and are of very good quality

Report a concern   June 20, 2025 — Rated 9 out of 10 by C.P. Graduation Foto
What do you like about our products and services?

The candid pics were good. Didn’t care for some of the posed ones

Report a concern   June 20, 2025 — Rated 10 out of 10 by C.L. Graduation Foto
What do you like about our products and services?

Quality photos and frame.

Report a concern   June 20, 2025 — Rated 4 out of 10 by D.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

The picture is blurry

Report a concern   June 20, 2025 — Rated 0 out of 10 by B.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

My photo arrived damaged and when I contacted customer service by email I did not receive a reply.

Report a concern   June 20, 2025 — Rated 10 out of 10 by E.R. Graduation Foto
What do you like about our products and services?

Very quick turn around. Photos were great quality

Report a concern   June 20, 2025 — Rated 10 out of 10 by T.M. Graduation Foto
What do you like about our products and services?

Fast efficient and high quality products.

Report a concern   June 20, 2025 — Rated 8 out of 10 by A.Q. Graduation Foto
What could we do to improve?

Everything was great. Photos were great and arrived quickly. The number of photos to select from was also great. The multiple emails were definitely a good reminder to get my order placed, but I felt it was a bit too much.

Report a concern   June 20, 2025 — Rated 10 out of 10 by N.S. Graduation Foto
What do you like about our products and services?

They're professional and capture breadth and depth of the moments.

Report a concern   June 20, 2025 — Rated 10 out of 10 by P.P. Graduation Foto
What do you like about our products and services?

Received email with pictures almost immediately after graduation. Print received in good condition

Report a concern   June 20, 2025 — Rated 6 out of 10 by D.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photos are very nice. Nothing was done wrong at all and I did end up making a purchase. I know that the speed of the process limits the number of shots that can be taken.

I'm disappointed that my graduate's face was obscured by his tassel, but I'm not an idiot - this is absolutely not the fault of the photographer. I also know that it would make no sense financially to shoot a burst of a dozen shots of each graduate just to find the frame in which the face is completely exposed.

The pictures were nicely composed and the process was easy. I wish the prices were more affordable, but I'm in the business: I absolutely understand.

I would recommend the company because they did a good job.

Report a concern   June 20, 2025 — Rated 2 out of 10 by M.T. Graduation Foto
How did we disappoint you and what can we do to make things right?

I think the process of getting the items that you is very confusing. There should be a tracking number that shows you where your stuff is and when it has arrived.

Report a concern   June 20, 2025 — Rated 6 out of 10 by L.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

My sons tassel was stuck to his gown and wasn’t corrected and I paid to have strays cleaned up in his photos and it was not corrected.

Report a concern   June 20, 2025 — Rated 10 out of 10 by K.D. Graduation Foto
What do you like about our products and services?

Easy to navigate and good selection of photos.


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