Customer Testimonials
Friendly and knowledgeable people there, store is clean and organized.
The staff were great!
Was kept updated on service timeframe's.
Brought bike in for service and work was completed as promised.
Friendly clerks
Very friendly and helpful in the service department. Quick turnaround and work was done on promised date.
Everyone was friendly and helpful. Nice assortment of product.
I had a great experience at Bike Mart! The customer service was excellent, and the turnaround time was impressively fast. Honestly, I was a bit hesitant at first because I assumed their clientele mostly consisted of serious or professional cyclists. I didn’t think they’d be interested in repairing my 9-year-old grandson’s bike, which is far from high-end.
But when I called ahead to explain, they were incredibly kind and welcoming—no hesitation at all. They encouraged me to bring it in. Although the initial pickup date was scheduled for a Saturday, the bike was ready in just a day or two. To top it off, they even rolled the bike out and loaded it into my car for me. That level of service really stood out. I truly appreciated their help!
Staff was knowledgeable, friendly and attentive.
Great prompt service friendly staff easy to communicate with leaving happy!
Friendly and fast service
They did a great job and provided a great service.
Friendly knowledgeable staff that are fellow cyclists. RBM has been my LBS for decades. Always great experience.
Excellent diagnosis and reasonable price to fix the exercise bike.
Colton was great! He helped us find the perfect new bike upgrade for our son and he went above and beyond. Very satisfied!
Friendly people that help. Especially Colton.
Products are name brand and reliable.
Customer service is exceptional.
I had a very good experience with Chase
Brian is an excellent employee and provided me with the utmost customer service!
Service is excellent. Friendly, helpful staff make shopping a good experience. Good product selection.
Knowledge
I like the competency by employees which you don’t see often at LBS. great selection of products and willingness to get whatever you don’t have.
Truly helpful and friendly staff! First came for a beginners group ride and ended up buying some additional gear with great recommendations!
Good products. Excellent selection. The sales rep was great - friendly and helpful.
Colton is doing a great job.
Thanks
Great selection. Limited product on the floor to look through options, but lots of inventory available. Lots on the floor looks cluttered so I know why you don't do that.
People were great. Techs were very helpful and the sales floor guy was great. Colton? Something like that. He was funny to work with. Great guy. I'll be back just because of him.
Always professional and able to take care of my needs!!
Employees were great at helping me find the products I needed and suggesting other accessories!
Cust service is great, I took bike in for service and the repair /service Department did not try to up sale me or make me feel small for not understanding the work needed. (Husbands Bke)
Knowledgeable, friendly staff. Great selection of bikes and gear. I’ve purchased several bikes from Bike Mart in both McKinney and Prosper and the products and services are excellent. I appreciate locally owned businesses who engage in the community and highly recommend this shop.