Customer Testimonials
Brian and Matt went the extra mile to help make my husband’s new bike a fantastic surprise for his birthday! This is the second bike we purchased from the Prosper location, and both experiences were great. They take the time to make sure your questions are answered, and you have everything you need. Our experience with the service team has also been the same - very customer service focused. Thank you!
The sa;epersdon was very helpful and knowledgeable. He gave us plenty of time and attention.
Fast, friendly, and cost effective
People that work there were friendly and knowledgeable. Brian was chill dude who answered every question. He did not pressure me to make a decision that day and gave me options.
Clean shop. Helpful employees. Large variety of Bike Gear.
Andrew was excellent!
We LOVE the staff and the service! We refer people here all the time.
Your service guys are great. They take very good care of the bikes I bring in for repair.
Staff was incredibly friendly and helped me with everything I needed. I’m new to the bike world and they really made things easy for me.
Alver is a rock star. Got my bike upgraded and back to me even before the promised date. Love the upgrades and support your team probide
Knowledgeable people in service departments !!!!
Went to 2 stores and they didn't have what I needed. Visited Bike Mart and before I started searching an employee asked if he could help. Yes, he took me directly to the product. I shouldn't have wasted my time at closer stores.
Friendly, prompt, knowledgeable, and reasonably priced
The staff is very helpful and the repair shop is very good
I love the fact they take the time to make sure you buy the right bike for you. I’ve tested many bikes before I made the decision. When I picked up my bike they took the time again to make sure that the bike fitted perfectly. Matthew helped me with everything and provided a lots of extra information that helps me with my first triathlon.
Wonderful customer service! Excellent experience- thank you!
Fast friendly and efficient service
Excellant Service!
Great Service
I love how the staff and manager are always willing to be so helpful and thoroughly answer all my questions.
Bikemart rocks
Great personnel and exceptional customer service.
Always great reliable service
The team is very friendly, encouraged my son for a test drive and feel comfortable with the bike before making a call.
Brian was patient and helped us through the purchase,
You are helpful and kind when we need parts or advice on how to repair our bikes.
Really good service.
Great service, friendly staff.
they had a good selection of bikes for my 10 yr old grandson. I called ahead and when I arrived with my grandson, they had the bikes pulled from the racks and ready for us to test ride. Staff was very helpful and understood what would be important in purchasing a bike for a 10yr old boy. They helped us coordinate test rides with another store location to see bikes that were not in stock at the Prosper location.
Awesome service provided by Bike Mart - Prosper 16702 Hollyhock Rd • Frisco, TX 75034
Darren was very helpful and informative when assisting us in picking out accessories for my son’s bike. He and the store manager went out of their way to ensure the accessories were installed quickly, and also provided a quick tune up and safety check, which we were very appreciative of.
It’s little things like that that will have as coming back to purchase our son’s next bike. Thanks to Darren, we realized it’s time for a bigger bike for my son.