Customer Testimonials
Brian was awesome to work with. He took all of our questions and concerns and gave us solutions we were comfortable with for our son. We will be back!
Good work, fairly priced, nice folks
Friendly, fast service and affordable
Honest feedback and good work performance. Service people really showed they cared about helping customers.
Bike Mart - Prosper had a good selection, even after Christmas. What set my experience apart was my sales associate, Matthew D. I do not leave feedback like this, nor do I leave regular google reviews. Matthew is one of those rare exceptions. Give that guy a raise, give that guy a promotion! He’s awesome, he’s honest, he’s passionate about the lifestyle. I am a new rider transitioning out of distance running starting on Zwift. Matthew recommended fantastic, no frills products, later confirmed by my friends. What a representative of the cyclist community you have! I will be back, and I will buy a road bike from him specifically this summer. Thank you Matthew!
My son crashed his bike one too many times and the chain came off, the handle bars crooked and apparently the break line was wrapped around the handle bars incorrectly. The gentleman that helped us immediately sprang into action and began correcting the things he could. By the next morning, the bike was ready to be picked up. It was in perfect condition. We love bike mart and highly recommend!
Friendly tech, quick service on tubeless tire while I waited.
Suggested plug kit to use for in the field repairs.
We came in on Sunday and their Service Department was open and were respectful and knowledgeable. Took less than 30 minutes to replace rim liners and inner tube. Thanks for being there.
You had just the perfect child's bike the we were looking for to give our three and a half year old grandson for Christmas.
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Review
The positive attitude toward helping customers find the perfect bike really stood out.
We visited multiple bike shops, including other Bike Mart locations, but this one truly set itself apart and helped us make the right selection right away.
Brian W was a great help. He and the team genuinely cared about what would work best for me.
Thank you, Bike Mart!
Excellent customer service. Very friendly staff.
Great selection and friendly service.
Needs a tire flip on a 10 inch rim. Was able to get it done in 20 minutes!!
Great people !!!!! Great service every time I go in the store !!!! 😎❤️❤️❤️🎅🏽
Best customer service 👍🏻
Went in for bike repair. The service team never disappoints they always provide great customer service. The service team are very knowledgeable no matter the issue.
The service team at Bike Mart are amazing. If possible at all, they immediately look at my bike issues and when able, fix it right then.
They are very, very knowledgeable and I recommend them totally.
Brian was amazing! He showed us all different types of electric bikes, invited us to ride different ones, showed us EVERYTHING so we would know our options, and was all around super to work with! He's very knowledgeable on all aspects of bikes and we look forward to working with him for years to come. We are recommending everyone go see Brian at Bike Mart if they need a bike.
I walked in with a flat back tire on my son’s bike at 5:15. They close at 6 and it’s 2 days before Christmas so I was expecting to leave it for a few days and had no problem doing that. The guy in the shop put it on the rack and had me out of there in 15 minutes. I really wish I had gotten his name because he was awesome. We bought the bike there and we’ve been in for service a couple of times and they are always great to deal with.
Your repair service is the best. The employees are friendly, helpful, and do not try to over sell on services. Repairs are completely quickly.
A nice wide array of products & services.
We like the quality of the products offered and the customer service is excellent!
Customer Service was amazing. He was extremely attentive to my grandson.
Services and team were knowledgeable and made the bike look great.
First time to this location. I have been to the one in Richardson many times. The staff were all very friendly and helpful.
Product we purchased was excellent
Service outstanding from sales to actual service department
Big thanks to Matthew and Brian for helping me find the right bike for my riding goals. The process was very easy, and their knowledge made me confident in my purchase. They were able to get my suspension, seat, and handle bar/controls set up for my size/weight before I took the bike home. The passion they have for riding shined through during the process, so my experience was more than just a point of sale transaction.
Thanks guys!
Matt Jones
I really value the sales and service teams experience and key recommendations which makes my riding experience better. I.e., upgrades, sizing and products that are not suitable for my bikes configuration.
Customers service
Took my bike in for service and they did a great job. They called me to provide updates and told me the cost of what was being done. I appreciate the updates and the work that was done.