Customer Testimonials
Great bike store and even better staff, Victoria is always helpful and does a great job anytime I ask her any questions.
Great selection, although I wasn't able to find tires I wanted for my bike. You do carry a wide range of manufacturers in each category though, which I appreciate.
Great staff fast service
Broad selection but most of all the service and personal attention given to the customer. When I or anyone else that I've seen in the store are in person or on the phone they are the most important person in the world.
Great staff and bikes
My service technician was awesome! He made recommendation about tire/tube/tubeless setup when new back rubber needed. He also helped me select new pedals which are working well. I was also given a correct and helpful answer when I called for installation advice (the left pedal is a left-handed thread).
My only complaint, and reason for 9 rating not 10, is the new location. I live near Ohio and Legacy in Plano, and the Prosper location is no longer feasible for me.
Great people and service. I have bought my last three bikes from bike mart. One cannot ask for a better bike shop.
The only problem is they moved to the land of roundabouts.
Very good
They took good care of my bike.
The guy that helped me at the service department was fantastic! I unfortunately didn’t get his name!
The tech team always provides first rate service on my bike and I could not be more satisfied.
Thanks
I can't recall his name. He was behind the register. He was very patient with my indecision.
As always the staff and the excellent service, I am always grateful to Vicki for his friendship and the desire that one becomes part of the Bike Mart family.
Great customer service and quality products!
Store personnel were helpful but not pushy
They were available but allowed me my space to shop and look around
I like the location. I am not a bike rider but the shop made me wish that I was.
Both people who helped me at bike mart were fantastic! great customer service
always competent service although scheduling very difficult
The service both Victoria and Brian provided was exceptional. We arrived not knowing much about electric assisted bikes and walked out feeling confident and with three bikes. There was no hard sales tactics we simply found what we wanted and a business we wanted to support. We had never been in the store before and we feel very lucky to have it so close to our house.
Beautiful high-end store. Immaculate!! 🙌🏻
The Bike Mart staff are knowledgeable and very helpful.
Excellent customer service.
Took my bike to get a flat fixed- for some reason it went flat again- took my bike back and they replaced the tube again and rechecked it- didn’t charge for the second repair - fast service and was grateful for working with me
They are very helpfull and took care of my flat tire right away.
Your store people are very friendly and are the best
Great service, very helpful team and very welcoming
Andy (service) was great taking time to diagnose the issue on the spot and recommend a plan of action, while Brian (sales) was helpful talking to me about gravel bikes.
Excellent bike mechanics. Quick turnaround. They had the parts I needed in stock.
Love my bike I bought a year ago and I just had my free tune up with complete ease. Thank you.
Friendly staff and convenient location. Thank you.