based on 405 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Already did today. On time, many things on menu. Hard workers. High tech contact.
Easy to schedule, great personal communication from the technician, and my carpets look & feel very clean!
The staff was exceptionally helpful and very good at what they do. Thanks for doing such a good job.
Good, quality cleaning. Easy scheduling. Professional team member (Robert).
Seemed a little expensive for a small area, but maybe thats the going rate here.
Both carpet and tile floors came out great.
I would highly recommend! The young man that provided the carpet cleaning was professional, knowledgeable and did an excellent job. Their truck and equipment looked high tech and very impressive. Their pricing was very fair. I had a small job, and was quoted almost twice as much from another company which was ridiculous. I rarely write reviews but I would certainly use Zerorez again.
Ease of scheduling and your professional staff person that came to do the service! He was very polite, kind and knowledgeable!
Outstanding job. Robbie was awesome
Good responsiveness to questions and prompt for service
Loved the service, the prices and ease of scheduling an appointment. Will definitely use zerorez again!
Fast friendly service , Robert was really informative and thorough
On time and good job.
The carpet and couch are super clean! I love it!
Service was great, communication was okay and carpets cane out looking good. There was one part that didnt cone out that we thought would.
Robert is very friendly and did an excellent job. They were completed in no time.
After the first treatment left some yellowish/brownish bleeding around our rug, you guys came out the next day and fixed it with a different kind of treatment for free. I appreciated the quick resolution and we’re happy with the final results. Very friendly service too. Thank you!
Excellent job performance.
Robert was awesome, so friendly and professional! When he first finished and the rug was wet, it seemed to look better. However, once it dried, the stained areas are still there and even look a little worse. 😬 We understand that not all stains can come out, and he even warned us of that. I know the rug is cleaner now, but I guess we’re just a little disappointed it didn’t do much for the appearance of the stains.
You did the job that needed to be done ✅
Came back to eliminate some stains that were still visible. Did what they could but the fact they sent someone back shows their exceptional service. The staff has been wonderful. We will use them again when it is time to get our old carpets cleaned again.
Everything🤗
Great service
Worked great. Tech was amazing.
Great customer service and thorough carpet cleaning, removed much more than anticipated on at least 3 years of uncleaned carpet.
Great work and flexible scheduling
I like that the cleaner used on my area rug is safe for the people and pets in my home as well as the environment. The service personnel arrived promptly, explained the process and cost thoroughly and completed the job in a timely manner (1 1/2 hours). Previously when we had our wool area rug cleaned by the Indich Collection (where we purchased it), it had to be shipped to the mainland and thus it cost a lot more. Robert, who completed the job, was professional and courteous. I would recommend this company to my friends.
Robert the technician was very professional and helpful. Thank you Robert!! The person who met me the first time for the estimate did not provide accurate estimate, however I'm thankful that you honor the price I was quoted initially and you still provided a complete service.
As far as administration, I think you could do better. I basically met someone for estimate, then heard nothing from you. No confirmation, no email. Nothing. I had to call again to confirm. That's the only negative, otherwise you are a great company. Always appreciate your great service, I had used this company also for my apartment in Las Vegas. Their service was also superb!
Again, Robert you did such a great job cleaning my dirty carpet!! Thank you so much!
I appreciate and value both the professionalism and skill of the team of people who performed the upholstery cleaning for us.
Competent and friendly staff. And the products used did a great job at cleaning my carpets.
I like that you don't use detergent. Robert was excellent.
Professional , friendly, on time ,