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Customer Testimonials
Olivia is a good service agent
My salesperson Alyssa was very knowledgeable and helpful in determining what RV I wanted. The whole process went very well with all departments on delivery day. I would not hesitate to recommend General RV!
Great group of people and very easy to deal with!
I have been dealing with General rv for 30 years . Great company.
We had an outstanding experience purchasing our 2018 Tiffin Allegro Bus at General RV, and we can’t say enough good things about the entire team.
Our journey actually began back in 2023 at the Orange Park location with John Lemon. As first-time RV buyers, we were full of questions and took our time deciding. John patiently showed us at least 15 different coaches over the years while we got our finances and plans in order. He never rushed us and was always helpful and knowledgeable. When he heard about the Tiffin rally and possible trades that might fit us perfectly, he immediately connected us with Chris York at the Ocala store.
Chris was fantastic—extremely knowledgeable, incredibly patient, and truly helpful every step of the way. He made the whole buying process feel comfortable and exciting instead of overwhelming.
Once we decided to move forward, the entire after-sales team worked together seamlessly to make sure we felt confident in our decision. Trey and John in finance were absolute rock stars. I tested them against every rate I could find outside of General RV, and they still beat them all. We ended up with a rate I couldn’t touch anywhere else. If you need in-house financing, I’d give them a 12 out of 10 recommendation without hesitation.
On delivery day we met Tom, a true jewel of an instructor. He walked us through the entire coach from front to rear, explaining every system, function, and maintenance schedule in a way that made everything click. For first-time buyers of a high-end coach like this, his clear, patient explanations made a world of difference in our comfort level.
Finally, before we pulled out of the lot, we met Micah. I was honestly pretty intimidated by the size and complexity of the Allegro Bus. Micah used his own experiences and calm advice to build my confidence behind the wheel. He said something I’ll never forget: “When you’re behind that wheel, you’re on vacation.” That has become our new driving motto and still makes us smile every time we hit the road.
From the front desk to every single person we worked with, the teamwork and genuine care were second to none. If I missed anyone, thank you too—you all played a part in making this happen.
We truly could not have done this without the entire General RV team working together. Highly recommend them to anyone looking for their next (or first) RV!
Big Thank you to the whole from the Allen Family!!!
Chris and Brenlin Allen.
The girls at the service center are extremely courteous. Mike Williams has always been a great service provider, professional and dedicated. The service technicians are knowledgeable of mechanical/electrical issues and stand behind their work.
Karen was great
Mike? Was great
Good customer service and thay guve u whant ur looking for
Shane during the delivery was the best. He knew the coach very well and could answer every question I had. I'd say it was the best delivery walk through I've had and this is my 5th RV. I'd also like to mention Andrea and Maria as well they were both very helpful also part of delivery coordination. Trey in Finance whom I also dealt with the last time is on top of his game and gets you through the process quickly. On a different note I've been dealing with Deron in Service and he is probably the only reason I came back to General Ocalla. My experience in 2023 was not good with service. Deron has made the difference he should be running the service department and if I couldn't have him to work with I think I would've went somewhere else and bought this time.
Everyone there was friendly and helpful. It was a pleasure doing business with them.
Very friendly staff and service done in a reasonable time.
Gdd ed metal RV does quality work and the staff is helpful and friendly. Our service coordinator Tracy was very helpful and keep us informed on the progress of the work
I recommend General RV without reservation
Joseph Irrera
Everyone we worked with was great and there was no pressure. All our questions were answered with kindness and consideration with no pressure. Our overall experience was very nice.
We were able to do everything via phone and email.
Everyone was so gracious and caring. We had a great experience
Knowledgeable and friendly staff that didn’t push us to spend any more than we wanted to. Quick turnaround and helpful explanations of how to use the trailer and care for it. We got a great trailer for a great price.
Nikki was very helpful and the work was done timely. All of the staff are always attentive and pleasant. The technician ensured he understood the issue and that sped up the completion of the repair.
The service after the sale is great! Chad goes above and beyond for the customer
We are impressed with the professionalism of each team member we met with during the process of purchasing our new Alliance Delta camper, while transitioning a trade to upgrade our camping experience. Thank you!!!
Was a good experience, Lance explain everything to me very wheel and update every day about my motorhome
Walt was a pleasure to work with.
Everybody from Brent in parts to Angel and Shane in finance were very professional and friendly. This is are 3rd RV from General RV and Sue and I where very pleased with total experience.
Staff are always pleasant and helpful.
The fix was relatively quick when the parts came in, and it was done RIGHT! Delighted to have our camper back to enjoy the summer .
Knowledgeable and friendly staff
A salesman showed us the unit last fall. We loved it and I came back in and looked for it. Sold already. Met with another salesman since the guy that showed it to us last year had hopefully moved on to greener pastures. Told DJ what I wanted and he asked the higher ups. They contacted the manufacturer and they had one coming off of the line. A little money down and they had one on the way in 2-3 weeks. When I went to buy it, Dave gave me a very comprehensive tour of the unit. He took his time explaining things to me and letting me test everything. We found a couple of problems with it and I had to leave it there for them to repair the problem. Hopefully I will get it in a couple of weeks.
Willingness of the staff to above and beyond to help us find a camper that was the exact wants and needs for our purchase.
excellent interaction with alan. kept me up to date and informed.
Everyone was so nice, we were looking in a used motor home and we looked at one and a few of the more expensive and newer ones, but they did not pressure us to go with the more expensive. They worked so hard at getting us the best financing. The overall experience was amazing I would recommend them to anyone looking to buy an RV.
The people and process at General RV is the best I've ever experienced!