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Customer Testimonials
It was easy and fast to get my parts ordered from the manufacturer.
We just had an all around good experience with general rv
I felt like I was appreciated. Everybody there were very professional. David Bennett was a great guy!
Everyone was very helpful
The customer service personnel seemed to care about my issues. They were very thorough and told me up front what they were planning for my camper repairs
Friendly staff their knowledge and quite an extreme patience for a first time buyer they were able to answer all my questions had left me a very comfortable feeling driving it off the lot
Very helpful. Problem taking care of and cleanup was very nice.
The best and fastest rv service I have had done. I was very happy with the customer service and fast repair.
The Staff is amazing!! From start to finish they me feel like family. Made the whole process painless and actually enjoyable!!!
Hello, I am very glad to be sending this survey because my experience with General RV this past Monday was absolutely fantastic. Firstly, the competence of the RV technicians is incredible with the info they assessed and repaired. As per the paperwork, the diagnosis was completed by Tom Wilson, and much of the work was done by Robert Redd, who I saw when leaving and had the opportunity to thank him in person. And it seems that the shop manager, I think his name is Josh, also worked on my RV, and I had a chance to thank him as well. Also, Bonnie Benard, the Service Advisor, was so knowledgeable; she was incredibly patient and helpful in explaining the process and in keeping me informed; thank you! Again, I am not only so impressed with the work, but also the caring of everyone. It seems that a part for battery alternator needed to be ordered, and in spite of time restriction, Bonnie, the service advisor, with the help of others, made this happen, even though it was late. And my RV is working great after the repairs. Overall, I have the highest regard for General RV, in light of their competence, integrity and caring. I will likely be back in the Tampa/Dover area in the future, and will take my RV there of course for any issue. I also highly recommend them to anyone seeking RV services. Thank you all! First name removed G
The service was good and everybody that worked with me on getting my camper all done and my trade-in
Kaitlyn was and has been a fabulous help and support for me. She keeps me informed and always does what benefits me. She answer ALL my multiple questions in such an informed and understandable way. I just LOVE working with her.
Also Mike (former service mechanic) popped by and made me feel so important and respected.
Both Kaitlyn and Mike are such fantastic assets for General RV. If I was their boss, I would make sure financially they are compensated to match their worth.
It went smoothly
We like our Service advisor Shawn Robey,
He is so professional, kind, he is all the good things that you can think about a human, he always help us and go above and beyond,
We bought our Travel trailer In ocala and we live 3 minutes from that dealer and we come over Tampa just because Shawn. He is not only our advisor he is a good friend that General Rv brought to our life.
Thank you Shawn for everything that you do for us! We appreciate your hard job!
Nice people, great experience at pick up.
OUr Saleman, Dylan was very attentive and sincere. He worked with us to find the perfect travel trailer. He also advocated with hsi managers to get us a fair trade.
My work was completed on time and cheaper than the original estimate.
James Raymond Brandt II was the Finance Manager who helped me finalize the deal. He was amazing going above and beyond. He even included a lifetime warranty and one year free roadside. I understand why he won business manager of the year 2019
Everything went very smoothly. They went out of their way to make things happen.
I liked the staff very courteous and informative
Friendly, caring staff
Service was very good & professional.
Sales person
Everyone we interacted with went out of their way to handle every aspect professionally and with a strong sense of urgency. Both Dan and Mo kept us informed every step of the way and returned calls promptly. David is an expert trainer and was exactly what we needed at first time rv owners. The experience was better than I could have ever hoped for!
Fantastic experience absolutely took care of me
Your team did everything in there power to make sure me and my family where we'll taken care for and to get us in to our camper we are excited to spend many of nights in the wood with our new camper
Todd victor mark chuck Sarah were outstanding. A long time ago we wrote a bad review and are extremely pleased this time. Friendly and helpful and listened
Very professional and great service. We are very happy with every one there. It was great! If I could one piece of advice, when you know you have a customer coming from almost three hours away I would think you would have the trailer cleaned and ready to show. First impressions are everything. Remember that for your next customer!
Greg
Entire process was seamless. Great team work and collaboration.
I was impressed with Warren Brown’s professionalism and communication. Our coach was in service for 3 weeks to repair issues that were supposedly taken care of by a major RV dealership outside of Atlanta.
He was very patient with a particular problem dealing with the comfort steer issue. I provided him detailed information from Spartan, which which allowed Joe to do some troubleshooting and take different steps than he had before.
Very pleased with everyone there