Customer Testimonials
The products are top of the line, there’s a lot of
Options to choose from and lots of help.
Alex was great
Very Satisfied with the service and the bike.
Very good!!!
Staff! they are the best! this shop is run SO well. The services I received we completed very quickly and done WELL!
Great bicycle mechanics, thanks
Fast and professional bike service department. Parts on hand and service performed correctly the first time. Commissions 10/10
I love the various accessories available for me to choose from! And the Electric E-bike that I got from the Trek store is awesome! Thanks
Employee at the counter (Mario? ... his name started with M) went well beyond my expectations by calling other shops to search for for an out of stock item (Shimano hydraulic brake oil). Found it at the Newbury Park shop (the Camarillo location).
Great service
It’s amazing, 10 of 10 service in everything.
Good selections and good sale items
I like that you had an affordable bike with electronic shifting for under $5,000.
1) The staff was as friendly and professional as one could be. 2) They were thorough in their looking my bike over and their report afterwards, 3) Their communication is superb both in person and over the phone, text and email, 4) just all around a great place to take your bike in.
Trevor my sales associate was SO helpful
Kind, friendly, and helpful
Everyone was very friendly and genuinely excited about fixing our sons 30 year old bike to give to his son. They made the 1994 Schwinn Gremlin look like new. Great job!!!
The guys at this trek shop are the best!! Super personable, super knowledgeable, super competent.
Friendly staff and great service!
Always friendly and helpful, it’s a great bike shop. We have purchased new bikes from them as well as use for maintenance service and parts.
Great service
Customer service was friendly and attentive. Also gave relevant information that was just enough.
Knowledgable.
Amazing staff. Commendable.
Everyone is always willing and ready too help. Very knowledgeable, very professional and go above and beyond great customer service.
Loved the e bike I purchased. Customer service was 10/10 by Dez Wilder. Awesome orientation on the product, amazing communication throughout the purchase process.
Techs are informative and pleasant. They’re quick to make repairs
Good folks. Helpful beyond whats necessary
Professional and fast service! These folks do a great job.
I recently visited this store twice — once to purchase accessories and consumable items, and again to test ride a bicycle.
During my first visit, the staff kindly recommended that I try a test ride. On my second visit, I had the opportunity to actually ride one.
The customer service was extremely friendly, and their professional knowledge of the products made the entire experience very satisfying. I truly appreciated their attentive and expert support.