Customer Testimonials
Great service and super fast!
Reliable, quality service. My bike feels brand new every time I pick it up.
Very helpful and professional. Quickest service ever.
Stopped in for a mid ride snack, super friendly!
I liked the fast attention and the customer service.
Great, prompt and courteous representatives at this location. Took my child’s bike in for service and got it back within days, even though I was quoted two weeks.
Great customer service
Fast friendly service people who know and work on all kinds of bikes lots of practical gear and bikes in store. Great all around.
Staff was very attentive and helped me pick a great first mountain bike for my daughter’s Christmas present.
Also the bike was quality and was on sale. Great all around experience. Thanks manager Sean Boyd for your guidance.
Jacob was very friendly and helpful when we were purchasing our bikes.
The staff is extremely knowledgeable and friendly. They know their products well and have steered me in the right direction several times. Wayne reached out to me on the one year anniversary of buying my E-MTB just to check in. After I consulted with him he recommended I bring it in for service as I put about 1,000 miles on it over the last 3+ months. Which servicing and reasonably priced!
This is one great place to take your bike for any type of repair.
When you pick up your bike, you know its done right.
Brought my bike to get the shocks serviced. Gave me the best/worst case scenario for repairs. They got back to me when they said they would with an estimate. The work was completed in a timely manner. Bike works great. Definitely will go back for anything that comes up with the bike.
The staff were great to work with. The were friendly and possessed terrific technical knowledge. Three individuals to point out were.. John, Zach and the guy with blonde hair (sorry, I forgot his name).
Great expertise, great service. Fair prices.
Called back to discuss my previous feedback. I was rather impatient that day and also felt like it wasn't clear which register was the correct one. I appreciated the conversation.
Dom did a great job listening to what I want, explaining to me options, arranging test ride on a few bikes that fit into my budget, and tuning the final one for me. Thanks!
Very personal service. They always remember my name
Great product and great customer service!
Great, knowledgeable service folks!!
Attentive assistance with good counsel.
It might be helpful for your new Berkeley location to post the new address on the window on the closed Shattuck Ave address.
Great staff! Whole experience was excellent!
All good
friendly staff, prompt service, can do most things on-line (buy parts, order services, etc) and more affordable than local competition in my experience.
Staff is very patient and always very helpful.
It's a great store, simply fun to visit, the staff is always great to the customers.
Yall did an excellant level 2 tune up. Made her brand new again
Service was very helpful and quick.
Good choices for brands and products.
Service is wonderful. The store employees care.
Local bike shops are really important to cycling. Without a shop, a lot of people will not have good experiences.
I’m one of those riders: I need guidance and solid information from a good bike shop to help me make decisions.
I go back to the days of Portland’s Bike Gallery shops. Trek is doing a good job, and I appreciate that.
You guys are the best, always helpful and taken care of right away, thank you.