- Phone: 509-582-9000
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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast & reliable.
Thank you.
Always do a great job at an affordable price.
Your employees are very polite, hard working, and helpful.
We just bought the house and weren't sure the carpets would be saveable The carpets turned out great! The whole house smells clean and the carpets are keepers! Thank You!
My family was SO impressed with the customer service and overall experience. The carpets and couches are looking back to NEW. We had a great time with our service provider (I feel terrible not remembering his name. I wrote it down but I cannot find it!) and cannot say enough nice things about him. He went above and beyond to describe everything, explain what the products/services did, and did an amazing job!
Great service, use you guys in our business locations also
Quick, effective, and professional. Always has a good result.
It actually draws out the drift and grime in the carpet. Not just sprays a chemical and rubs it in to the carpet.
Very professional and explained the process. It did take several days for the rugs to dry but so far they seem cleaner because there is no residue.
Do a follow up of how area looks after drying
It was my first time using your services and it went really well. The tech made sure to ask plenty of questions and informed me of the process so I knew what to expect before he even started. He also shared personal stories during the prepping process which was a nice conversation to have. I would definitely recommend to friends and family.
Maybe if I followed up, things would be all better. Nick, who did the cleaning, and Edwin who came back to work on spots, were both impressive workers. However, whatever you use as treatment for spots is substandard! Nobody wants to keep having someone come back trying different things on the spots! That's a nuisance and an intrusion. Just use something that works the first time!! I have NEVER had my carpets cleaned and had all the spots still be there the next day!!!
I do appreciate the promptness with which you dispatched Edwin to get the spots up in my family room before my company came. That was commendable!
Your staff is so friendly, and does a great job.
Very easy to work with. Great job on our carpets. Quick and responsive.
Your service was great but didn’t get the stain out😢
Excellent Job. Employees are very conscientious.
Fast, friendly, great service
Great results
Friendly and thorough
I love the customer service.
The technician, Ryan was very friendly, courteous and professional.
We are very pleased with the results. The carpets smell so much
better!!
I know there was a ton of dirt removed....it would have been very impressive if we
could have seen it. Ryan took a picture of an area before and after.
WOW is what we said
Friendly fast and clean.
Michael was great to work with, knowledgeable and super helpful, I appreciate that!
Your technician was very friendly very thorough and did a good job. However, I was a little surprised that he didn’t wear a mask mask
Nick L did a fantastic job. He’s a great worker and deserves a raise.
Jordan did a fabulous job. He was very knowledgeable and courteous.
It left our carpet clean.
Rep was awesome, my furniture is clean. Will use again.
Ever since I started using Zerorez, you are the only carpet cleaning group I have used.
Jordan cleaned carpets in my house a few days ago and he did a great job! I even shared with a friend and she said she would be calling you before Christmas. Thanks for hiring qualified and personable people.
Not okay to share my name for promotions
Carpets looks clean and new and service is great.