Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 19, 2020 — Rated 10 out of 10 by Cindy Walters Zerorez Tri-Cities
What do you like about our products and services?

The carpet looks very nice and smells very clean.

Report a concern   October 19, 2020 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Great service. Wonderful recommendations on how to keep it looking good.

Report a concern   October 19, 2020 — Rated 10 out of 10 by Michele Jensen Zerorez Tri-Cities
What do you like about our products and services?

Your technician was very friendly and did a fabulous job on our carpets!

Report a concern   October 18, 2020 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Great service.

Report a concern   October 18, 2020 — Rated 10 out of 10 by Timothy Shipley Zerorez Tri-Cities
What do you like about our products and services?

The technicians are very friendly and professional

Report a concern   October 18, 2020 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very nice and thoroughly explained everything. Stains from carpet and rocker came out very well.

Report a concern   October 18, 2020 — Rated 7 out of 10 by V.M. Zerorez Tri-Cities
What could we do to improve?

The service rep was awesome and everything was great, until today. When the carpet dried all of the places where pet stains were and were gone yesterday are back and look worse. I paid 100.00 for topical treatment and thought it looked great until it dried. I dont know what I'm going to do now. :(

Report a concern   October 18, 2020 — Rated 10 out of 10 by Nicole Thomas Zerorez Tri-Cities
What do you like about our products and services?

They have never disappointed me! I can always depend on such a good feeling after they’ve finished. The Zerorez servicemen have always been more than willing to inform me about the science behind the cleaning. And though this may not interest some people, I’m left with an educated explanation on why their method works. My clean, fresh-smelling rugs and ducts, the results speak for themselves - clean with no complaints! I’ve always trusted Zerorez services.

Report a concern   October 16, 2020 — Rated 10 out of 10 by Frances Rombaugh Zerorez Tri-Cities
What do you like about our products and services?

Very friendly, courteous, and do a good job often going above and beyond. Very grateful for the great job! Very happy to recommend them to others!

Report a concern   October 16, 2020 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Your Tech did a great job and was very friendly and through in his work.

Report a concern   October 15, 2020 — Rated 10 out of 10 by R.J. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very professional and took precautions during the pandemic. My furniture looks new again. I will certainly callagain!

Report a concern   October 15, 2020 — Rated 10 out of 10 by R.R. Zerorez Tri-Cities
What do you like about our products and services?

Great experience! My floors looks almost brand new. I will recommend Zerorez to all my friends.

Report a concern   October 15, 2020 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

Very satisfied with the results.

Report a concern   October 15, 2020 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

Done quickly and efficiently and the carpet looks great.

Report a concern   October 14, 2020 — Rated 0 out of 10 by J.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

You are emailing the wrong person. Take me off your mailing list. Thank you.

Report a concern   October 14, 2020 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

The carpets look great!!!! Thanks so much Nick!!!!

Report a concern   October 14, 2020 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

technician did a great job.

Report a concern   October 14, 2020 — Rated 10 out of 10 by Sandra Cueto Zerorez Tri-Cities
What do you like about our products and services?

Michael was GREAT!

I felt kind of bad because I waited too long in between carpet cleanings, but they look amazing again!

Thank You!

Report a concern   October 14, 2020 — Rated 10 out of 10 by Lori Flannery Zerorez Tri-Cities
What do you like about our products and services?

I am happy with the way my carpets look after Zerorez cleans them. The techs are on time, friendly and knowledgeable.

Report a concern   October 13, 2020 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Very thorough and we really enjoyed James.

Report a concern   October 13, 2020 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Service was great and they did an amazing job!

Report a concern   October 11, 2020 — Rated 10 out of 10 by Luis Sambrano Zerorez Tri-Cities
What do you like about our products and services?

Very Thoroughly

Report a concern   October 11, 2020 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

I could not believe how dirty my carpet really was and thanks to Zerorez my carpets are white again and looking almost brand new.

Everyone was great, my only complaint is that it seemed like the person who called me and left a message for me to confirm my appointment forgot to call and did as they were walking out of the office for the night. That almost turned me off from keeping my appointment, especially since this was my first time using the company.

Good thing the technician who came to clean my carpets was amazing and helped with all the questions I had and was very friendly.

Report a concern   October 10, 2020 — Rated 10 out of 10 by Monte & Lola LaDow Zerorez Tri-Cities
What do you like about our products and services?

Very friendly service. Jeremy did an excellent job! And no soapy residues. We are happy with it!

Report a concern   October 10, 2020 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

The rug cleaning was very good, with no chemical residues and great service! Highly recommend Zerorez for any carpet cleaning job!

Report a concern   October 10, 2020 — Rated 10 out of 10 by Stephen Hartley Zerorez Tri-Cities
What do you like about our products and services?

Prompt, speedy service that took some pretty nasty carpet and made it much better. I’m very satisfied and would use them again.

Report a concern   October 10, 2020 — Rated 10 out of 10 by H.N. Zerorez Tri-Cities
What do you like about our products and services?

Eat of the beat for all areas of your home!

Report a concern   October 9, 2020 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and gets the job done in a timely manner plus got several tough stains out.

Report a concern   October 9, 2020 — Rated 10 out of 10 by Amy and Troy Ayres Zerorez Tri-Cities
What do you like about our products and services?

Nick was great!!! Ty

Report a concern   October 9, 2020 — Rated 10 out of 10 by Jennifer Kaestner Zerorez Tri-Cities
What do you like about our products and services?

I love that when I call I can get someone out to my house the same day or the very next! When I want to have my carpets cleaned I don’t want to wait several weeks. Very knowledgeable technicians, they always wear shoe covers and protect my corners. Definitely my carpet cleaning people!!


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