Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 31, 2020 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez did a great job cleaning the carpets in our building. They were able to schedule us to accommodate our schedule. There is no heavy odor of perfume after the shampoo. I will definitely recommend Zerorez

Report a concern   August 31, 2020 — Rated 9 out of 10 by Doug Johnson Zerorez Tri-Cities
What do you like about our products and services?

Technician friendly, on time, careful around furniture, corners etc. Cost was half of what others had quoted.

Report a concern   August 30, 2020 — Rated 10 out of 10 by C.E. Zerorez Tri-Cities
What do you like about our products and services?

Quick and friendly

Report a concern   August 30, 2020 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

Prompt and professional

Report a concern   August 30, 2020 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

On time-knowledgeable about carpet cleaning-friendly service-great pricing specials

Report a concern   August 30, 2020 — Rated 10 out of 10 by Angie Ellis Zerorez Tri-Cities
What do you like about our products and services?

Your technicians ate the best. Nick was amazing he listened to me and suggested what services would help with I needed. No more pet odor, Yay!

Report a concern   August 29, 2020 — Rated 10 out of 10 by Myrene Northey Zerorez Tri-Cities
What do you like about our products and services?

Very pleased and all came out so nice. Love having clean carpet.

Report a concern   August 29, 2020 — Rated 10 out of 10 by M.V. Zerorez Tri-Cities
What do you like about our products and services?

Loved the way my carpet was cleaned I recommend Zerorez

Report a concern   August 28, 2020 — Rated 9 out of 10 by D.C. Zerorez Tri-Cities
What do you like about our products and services?

clean carpts and friendly staff

Report a concern   August 28, 2020 — Rated 10 out of 10 by Cliff Martin Zerorez Tri-Cities
What do you like about our products and services?

Alex was AWESOME!

Report a concern   August 27, 2020 — Rated 10 out of 10 by Tayia Corteville Zerorez Tri-Cities
What do you like about our products and services?

Quick professional and my carpets are so clean! No nasty carpet smell they even got a stain out that I was told wouldn’t come out!

Report a concern   August 27, 2020 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

Prompt scheduling and communication and great carpet cleaning. Jeremy did a careful, thorough job and carpets look great!

Report a concern   August 27, 2020 — Rated 9 out of 10 by E.C. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet is clean

Report a concern   August 27, 2020 — Rated 10 out of 10 by K.Z. Zerorez Tri-Cities
What do you like about our products and services?

I use very few chemicals in my home and ZeroRez uses less than most, so that's important to me. Carpets always look good when work completed.

Report a concern   August 26, 2020 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Alex did a very nice job. We were very pleased in how clean our carpets turned out

Report a concern   August 26, 2020 — Rated 9 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

You did a very nice job. I will have you clean my carpets again. Ryan was very friendly and worked very hard.

Report a concern   August 26, 2020 — Rated 10 out of 10 by Shannon Shade Zerorez Tri-Cities
What do you like about our products and services?

Carpets are clean and dried quickly. I can’t say enough about the customer service. He was informative but not at all pushy. He was polite, professional, and it was great to see him again. In the healthcare world we call it continuity of care. When inviting someone into your home it is nice to see a familiar face with record of your previous services..

Report a concern   August 26, 2020 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Job was well done. Young man was polite and fast worker

Report a concern   August 26, 2020 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

No soap residue! My carpets look, feel and smell really clean!

Report a concern   August 26, 2020 — Rated 10 out of 10 by Nathan Huizar Zerorez Tri-Cities
What do you like about our products and services?

Excellent service my carpets were clean is timely manner. The carpet cleaner person did a great job and my carpets were smooth and clean. I am very happy with Zerorez service I recommend other people to try Zerorez.

Report a concern   August 25, 2020 — Rated 10 out of 10 by D.M.L. Zerorez Tri-Cities
What do you like about our products and services?

My Appt. was scheduled for only 3 or 4 days from when i called and the cleaner arrived right on schedule. The work was very well done and the carpet looks much cleaner, including some stains I was worried about. Best of all, the carpet was not left extremely wet and it was pretty much totally dry in about 4 hours.

I will be calling again.

Report a concern   August 25, 2020 — Rated 10 out of 10 by Davee Kaur Zerorez Tri-Cities
What do you like about our products and services?

There were some marks left on the floor, so they came in and did it all again n at no extra cost..

Report a concern   August 25, 2020 — Rated 9 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

We had a little issue with the tile/grout residue but Devin returned the following day a took care of the residue with no problems!All is well!

Report a concern   August 25, 2020 — Rated 10 out of 10 by Shawndell Wilson Zerorez Tri-Cities
What do you like about our products and services?

My service manager was excellent. Explained everything. Used extra caution for corners of walls. Pointed out some key areas he worked more diligently on. Will schedule him again.

Report a concern   August 24, 2020 — Rated 10 out of 10 by A.V. Zerorez Tri-Cities
What do you like about our products and services?

My service guy Edwin was excellent 💜, he was gracious, he was kind an very good at his job. You would do well to have more like him on your team

Report a concern   August 23, 2020 — Rated 10 out of 10 by Lynette Kensey Zerorez Tri-Cities
What do you like about our products and services?

The employees are always nice and friendly and helpful

Report a concern   August 23, 2020 — Rated 10 out of 10 by Jeff Lembcke Zerorez Tri-Cities
What do you like about our products and services?

Booking the appointment was easy. They were able to accommodate my request for service on a Saturday. Their technician Jeremy was amazing. He was friendly, professional, and obviously knows what he is doing, the carpets look amazing!

Report a concern   August 23, 2020 — Rated 10 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Allex was very helpful & sweet. She knew what needed to be done & explained the process in what the process was. I would recommend Zeorez to anyone

Report a concern   August 23, 2020 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

The young lady that performed the carpet cleaning service was very friendly and knew her business. She did the job with professional efficiency and the result was very good. She was a good representative for your company.

Report a concern   August 23, 2020 — Rated 2 out of 10 by M.V. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

They we’re some parts clean but I can notice some streaks left on my carpet ,, Last year I had a very nice experience but this year i wasn’t satisfied


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