- Phone: 509-582-9000
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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets look amazing! The technician was friendly, courteous, and professional. I am completely satisfied with my experience, you’ve gained a customer for life!
Great customer service! Easy to schedule/reschedule, friendly technicians, always felt informed of products and services, and superior results!
Great job! My father has chemical sensitivity and he was able to use the furniture cleaned without any issue at all. Thanks
I thought your machine would give a better deeper clean then my home carpet cleaner but the results after drying were exactly the same not worth the amount of money I paid at all
SHE WAS ON TIME AND DID A GOOD JOB. THE PRICE WAS MORE THAN I EXPECTED THOUGH.
Scheduling was easy, Technician was prompt, personable and professional. Great care was taken to protect corners from damage. The end result was impressive. Overall it was a very positive experience.
Online!!
Person answering phone and scheduling was extremely helpful. she understood our urgency and got a tech out withing 4 hours. Thank you for helping us this way1
Safe and profesional
We needed a cleaning service for the carpets in three bedrooms. The technician was on time, friendly and listened to our concerns and the service that we wanted. She also tested the surface of the carpet and recommended the treatment that the carpet needed. I think the recommendation was honest and well intentioned.
This is the first time that we got the services from ZeroRez company, and I won’t hesitate to call them for future help with the carpets.
You don't use soap.
No chemicals left on the carpet.
Tech was very professional. He quickly and efficiently performed the tasks. He informed us periodically on his next steps. Really enjoyed the experience.
Appreciated all the information about the process and cleaners being used. Very thorough job at an affordable price!
I have used Zerorez several times and have always been very satisfied with the results. Carpets dry much quicker than others cleaners I have tried.
The technician, Jordan, was very efficient, explained what he was doing, used face mask and shoe covers. Really worked on a couple of problem areas and they are much better.
I feel that my carpet is really clean. Thanks
Great Work! Friendly Staff. very punctual.
I saw a neighbor's carpets being cleaned and stopped the gentleman to ask if he could grab this dribble across my carpet that happened when I moved in. As convenient as it was that he popped over 20 minutes later to clean, it was a little high-priced to me given the whole thing took less than 10 minutes.
After my carpet was cleaned the smell was so fresh! And the carpet wasn't sticky or didn't feel hard nor crunchy! I'm even more excited the technician was able to lighten a very dark stain that was in the carpet since we moved in!!
I will definitely send everyone to you!
I was extremely pleased with our technician and the quality of the cleaning!
These guys stand behind their service. Our carpet dried in a matter of a few hours.
The service attendant that came to our home was very professional and adhered to the Covid safe guidelines.
While I was somewhat surprised at the initial cost, acknowledging I do have a lot of tile in my home, I thought I should reserve judgement after the job was finished. I also opted for the sealant for the grout. I am very pleased with how my tile and grout look and the fresh clean restored appearance it has. I had a bout of sciatica and wasn’t able to scrub my light colored grout like I have in the past so it was in need of a good cleaning- which it has now!!!
I will maintain the fresh clean look by using Zerorez for routine maintenance! Very pleased!
Came when scheduled.
No chemical smells, dries quickly. Friendly, efficient techinnnicans.
Like the text letting us know when you were arriving. Took a bit longer than expected but did a good job so worth it.
They do the job as advertised!!!
I really wanted to use zero rez to clean my carpets so I could get the hair out - I heard about the lifter. The first time you came out you left spots - the guy did a great job in the first half of the house but I felt like he just got tired and didn't do a great job in the last half. so we commented that. I decided to try again to have you come out. The second time you came out there are several spots that were not even cleaned. You also damage the wall - which you came back and fixed. I feel like the type of cleaning we get is what ever the person cleaning feels like doing that day. I don't feel like you are a professional company that cares. Also we had to remind the tech both times to use the lifter - even tho we asked for it when we called to request service. I would like to use zero rez because I do feel like they can do a good job. but the tech here is not good.
We had our carpets cleaned yesterday and your technician was very professional during this time. Covid has us all on guard.
He also explained how we could manage our pets with your products. Our carpets look great. Give him a raise!
I’ve recommended you and will continue to do so and use you.
Melanie J
College place
Thank you! Staff was very friendly and professional!
Very timely and efficient. Got the job done in a very short time. Will use them again.
Friendly, informative, hard working technician. Very clean carpet and furniture. Great service all around!