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based on 9120 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The worker came a 1/2 hour late. And the next morning the carpets were still wet. We had to set up fans all day to dry everything out. It was very humid and uncomfortable for several hours. This is the first time this has happened. He came in pre sprayed prior to starting and soaked several areas. This is not how you usually work. I will use you one more time and if we have the same results, we will be looking elsewhere next time.
We appreciate your feedback. The Zerorez team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed expectations. To ensure customer satisfaction we do offer a 30 Day Satisfaction Guarantee and will come back out, free of charge, and re-clean any areas you are not completely satisfied with. We will reach out to you soon to learn more about the issues that occured, so that we can work with you and come up with the best solution for your situation. Thank you again for your feedback.
The customer service was excellent, however my rugs were not as clean as I would have liked.
I like that no soap is used and can’t leave a residue. Cameron was on time and professional.
Carpet looks like new
No chemicals, just water, leaving a cleaner carpet. No foam residue.
Jordan got my 25+ year white carpet looking better than ever. Spots are gone and my new incentive to vaccuum every day!! Wonderful service and I will be a frequent flyer! Thank you, Jordan!
Improve the vent cleaner.
Everything our carpets are so nice and fluffy and clean. The technician was very professional and helpful. Thank you!! We love Zerorez
Excellent cleaning and professional.
The technician was great but we are very disappointed in the results of our cleaning. Our carpet is only 3 years old, we do not wear shoes on it, we do not allow food on it, and it has a permanent stain protection on it. However there are still visible stains that shouldn’t have been difficult to remove. Not to mention one of the machines broke. I wouldn’t pay half of what I did to have this done again. Extremely disappointing and I will not be recommending to my neighborhood group.
Fast and efficient. Good cleanrer
Our carpet looked the best in years and is soft to walk on!
Prompt service, on time, very professional!
Odor was minima land short lasting!
Happy!
Carpets look great and clean. Young man who cleaned the carpets was very professional and kind. Like that no chemicals are used.
Great job and customer service!
The tech, Ryan was friendly and knowledgeable
Great results,thank you
I was very pleased with the cleaning job. My carpet was very dirty. The person who cleaned it was very competent and professional. It looks great.
I had my couch cleaned. The communication was great from the beginning, the worker was friendly and worked hard. My couch looks amazing! I am so pleased!
Great customer service, knowledgeable technician and our carpets looked great!
Great service - makes sure you’re happy
Our carpets look better than they did before and we have a lot of traffic with 5 dogs, 2 cats and 4 humans living here! Jordan did a great job!
Just great service.
We really appreciate your services, thank you!!
friendly service and good quality cleaning
quick, clean, professional. Made Serv Pro look like rookies.
I had a great experience with your technician, Mark, yesterday. He was very friendly, professional, and knowledgeable. My carpets turned out great and I will have him out again. Thank you!
We were very happy with our service. Roberto did an excellent job!
Our carpet was transformed, looked really clean! It felt fluffy on the feet. Jordan was very professional and trustworthy. This will make me a regular customer with Zerorez!
No residew. Good service. Good prices.
Was able to get service pretty much right away