- Phone: 509-582-9000
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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and high quality service.
perhaps offer first-time user discount? provide 'booties' to homeowner.
They were able to remove pet stains that had been in the carpet for several years that I couldn't get out no matter how hard I tried. They were also very quick and efficient.
Scott was so professional and polite! Half the company sent him to my home! Congratulations you guys have am awesome business! Looking forward to seeing you again!
Seemed to clean better than other competitors. Was much quicker than others I've used and I liked that I got to pick the day I wanted and they were able to comply. I didn't have to wait weeks out for an appointment.
Easy to schedule, very friendly office staff and technician, good results with carpet.
You provide multiple services and are professional.
The technician was very professional and courteous. He did an excellent job even during bad weather.
I like that they shampooed the carpets first, then extracted (rather than just extraction).
I feel like the total expense was high for what I had done and stain was not completely removed from my rug.
Friendly staff and good service
You do a great job, you worked with me when I needed to change my reservation. My carpets are cleaner than when I've used other people.
please keep Jeremy Morales he is an asset to your company, he is a very nice young gentleman.
Scheduling. I had window of 2-6 and tech came at 5. He was awesome! very informative and kind in answering all my questions. . He was very respectful and polite too! . calls fro office to keep me updated were nice but was inconvenient to have such late arrival.
I thought the carpet cleaning was really good, there was still a slight smell afterwards. Maybe suggest a special pet treatment. I was not there, and I don't think that was an option. I thought about it after.
There were several stains left in the carpet.
Scott did a great job on my chairs and carpet. I did ask him to check on what I could do to get the lines out of my velvet sofa from the head of the machine. He said he had texted his manager twice with no response. I'm still waiting for an answer.
the management conversation is very bad .they need to explain how charges now customers .
My carpets look beautiful. Thank you!
Everything!
Poor scheduling. I wasn't planning on having my carpet cleaned through 2 appointments instead of 1.
Your technician, Scott Crowder, was very professional and did a great job.
I liked that I was able to get my carpet cleaned quickly. And for the most part the carpet is much better. But I would still like a technician to come back and improve on two areas of old carpet shampoo. Another negative on a 21-degree day, the technician left the front door wide open for 45 minutes! He wasn't shampooing using the big hose all of that time; and the door should have been closed enough so only the hose could get through. Anyway, it might be possible to treat the two areas without the big hose? Could you please set up a time for a technician to come back the latter part of next week (Weds-Friday)?
Last time we had zero rez out, they wore booties and had bumpers for the corners. This technician did neither, and we had some paint chipped off a corner that was previously damaged. To clarify, the tech did not do the initial damage, but a bumper would have prevented this. Also, when I talked with the person on the phone prior to the appointment, I told them that we had a pet issue in one corner. She let me know about the room charge and the pet treatment that started at 40. When the tech got there he told me the whole scoop on the basic pet treatment versus the $60 per gallon charge, with my corner needing 5 gallons. I understood that the basic treatment would not guarantee the smell removal - and for sure it did not remove the smell. This is one room with 3 year old Mohawk carpet, 1 cat that peed 3 times in the last month, and still cost over 160. To do the whole treatment including a sealant would have been more like 500. I'm feeling like last time i paid a reasonable amount and had excellent work done on our old carpet, but now I have new carpet that still stinks. Laying out all the charges before you work is great - but I was completely surprised by that number. The tech was very knowledgable and polite, though. Thank you for your time.
Nothing. I just don't recommend until I've used a service more than once.
The guy was. Dry friendly and very thorough on my couches. They were bad!
Best customer service ever and the product was not overwhelming with the smell
Like the fact that the house and carpet doesn't have an odor.
Friendly staff, decent prices and a job well done.
All employees need to be on the same page about the use of the $25.00 off coupon that says, "On any service'. The lady I spoke to when scheduling said she wasn't sure if I could use it because this time I was only cleaning two rooms (which the minimum now is $102.00 although the special right now is 3 rooms for $99.00) and that would make it less than the minimum. She would check and I would have to ask again when they called to confirm. I was told that I could use the coupon at the time of confirmation, however when the tech took the coupon and had difficulty applying it. the lady (in accounting?) on the other end sounded like it was a major problem and really shouldn't be taken because it was now less than the minimum. If it says, '$25.00 off on ANY service' then that's what it should be.