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based on 9079 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I realize that my carpet really needed some loving but, I thought the stains would have been removed and it's clearly visible that they were not. Also, once the technicians arrived I asked them to do our kitchen as well and was charged for it but it was not noticeably clean at all.
There was dog hair all over the carpet after the cleaning. I would have thought you would have vacuumed it first or at the very least tell me that you wouldn't and that I should. The fact that the dog hair was all over still indicates to me that it didn't get very clean.
Very Professional from my inquiry caal to the works completion1
From the initial phone to schedule to the finished product was a positive experience.
Michael cleaned our carpets and he was polite and knowledgable about the products I asked about. He was efficient and friendly.
I was so happy with the amazing job that was done on my carpets !! They came out beautiful . I love Zerorez❤️
Service was great. I love my csrpet now. Feels so good to walk on clean carpet.
I was disappointed that the high traffic areas still look very dirty. Also carpets took about 8 hours to completely dry. You advertise Behring able to clean tough dirt & stains and shorter drying times. My carpets are 3 years old and I was expecting them to look better than they do.
I hate to complain, I really do. The young man who came to clean the carpets was great. However, my biggest concern were my stairs and hallway, and in front of my couch and love seat and chair in the living room. These areas still look soiled since the carpets were cleaned.
When the carpets on the stairs were being cleaned I thought it strange that there wasn't an attachment for the carpet cleaner so that the front of the stairs where the carpet was soiled could be cleaned as well. He simply used the upright machine on the stairs (not very thorough). Considering I paid extra for that I am disappointed in the result.
Like I said, I am embarrassed to complain and feel bad about the young man who was here cleaning. He spent a long time and was great. Not sure where the failure was...
Vent cleaning;2 of 10 vent covers were left off & dirt & crud was visible in the top of one of those vents & the surrounding area.
Great service and great products had a few spots that didn't come out but it's all good!
The gentleman showed up early and worked extremely hard and was very proficient at his job. I would recommend you to anyone I know who needs your kind of service.
No chemicsls. Friendly, knowledgeable and prompt staff.
Did a great job with old carpets. Thank you.
Fast, efficient, excellent and knowledgeable employee.
Awesome carpet cleaning services.
The young man was very efficient and polite. He did a good job on carpets. Thank you
Was on time, friendly and a good worker. He didn't rush. He did the job and it appears he did a good job.
Service was great and the tech was very nice.
I like how the products get rid of the pet smell and pet accidents. I am not as happy about the cost of the treatment though. I recently paid $277 for my living room and hallway. I was quoted $110, but with the cost to treat some soiled areas due to my small dog, I ended up paying 3 times that amount.
Good results, friendly and efficient staff. We have used carpet cleaning and duct cleaning and will do both again.
I like that the cleaners you use are biodegradable and they don't give me a headache:). Service was fast and Matt did an excellent job explaining what products he was using and how they work!
The customer service was great, the carpets are just not as clean as I had hoped for. Might be the best that can be done, but I don't know otherwise I would have rated higher. This is my first time getting carpets cleaned.
Go over problem areas more than once.
What stood out the most was communication. I received several phone calls prior to our appointment reminding and updating me as to the status of their arrival. I really appreciated that.
I love the professionalism of the workers but mainly, I love how CLEAN everything looks! Outstanding work.
Good service worked to my schedule the tech that came was very polite and did a good job thank you
The service tech (Josiah) did a great job. He was very professional, respectful and the carpet in my house looks like new!
The representative was very friendly and respectful. I would highly recommend them t any one of my friends.
I really liked all organic products were used. I had a few questions about the cleaning procedure and Michael explained everything. He was very protective of my home and worked very hard. Michael was very excited about how nice my carpets came out after cleaning, this showed me he takes great pride in his work. Thank you Michael and Zerores!
No residue, always on time, always get a call ahead, friendly and professional service.