- Phone: 630.324.8400
- Visit Website
based on 21164 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I do not like the fact that you are hiding the area where you can opt out on your $20 donation. Plus I tried to pay last week only for you to tell me the site was down. I'm positive you would not of hesitated to fine me for being late with my payment. Also, the phone apt sucks and hasn't been changed since the 19th century.
everyone working together for a united cause
Your there to help us with any questions or situation we need help at.
Mandatory fees for NAR.
Selling my hard work to other platforms without a vote or option but mandated by my dues.
I thank God I’m near the end of the career I’ve worked hard at for 23 years so I don’t have to feel like a hostage any longer.
You can keep trying to improve and maybe someday success can achieved!!!
you guys' fees are kind of exuberant
Lower fees
Always helpful and a great resource!
Education
The offer lots of education and if you have a question there's always someone to help and very quickly as well!
Nicole Wagner helped me today with a problem extremely quickly and was polite, energetic, and positive. She’s an asset to your company (who I’ve had nothing but pleasant experiences with so thank you for being there.) have a wonderful weekend and keep up the good work.!
Eric Decker
I dont like the busy website.
Help was immediately provided and was very thorough.
forced me to pay $20 donation to crooks
-Lower the yearly cost. Its too much for most agents and driving them to other sources. 90% of agents that I talk to never have the time to take advantage of all the little gimmicks that come with the added cost.
-Update/hire people to make the iPhone app WAY more user friendly. It was better how it used to be. This new update is awful- borderline unusable.
Friendly staff and helpful too
Great communication
Reduce rates
Everything! Great job! I did not get my receipt or save it when I just paid my dues though....
Always there to back you up
Well first off you guys are always available when I need help, so appreciated in a world where they put you on hold forever and always friendly
I tried to pay my bill today and it was very intuitive on how to do that...maybe write the 3 steps right on the invoice page.
Also, I tried to find a copy of the "Escalation" form in your "Search" bar, but came up empty until I finally wrote "Intent to Escalate". I wish there were just lists of all forms.
I never got notice about a payment due and I do not like the new website or the changes made to the MLS
Well run, always helpful.
Tech support was great. Clear, concise, understandable.
Becoming confusing to go to web. So many screen to click and view. I dont always stay for more than 1 mnute to surf at the web. This is like how many times a year the main screen has always changed.
I like that everything is in one place. I do think however it was easier to navigate the old format. But like all change you have to get used to it first.
Has always answered all my questions.
knowledge
Well integrated!
There are many options of things to do, classes to take, and stay updated on what is happening.
Very professional organization