based on 21768 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not enough human support for computer snafus. It took three attempts to pay my dues (far,far too high) before I could finally pay them. The only person I could speak with had less idea of how to navigate the system than I. Very disappointing.
Fees
Great professional service to our real estate profession.
Punish people who break the rules, improve your forms & have a service location west of the Fox River
Help work with Mred to fine tune aspects of the MLS (private network listings) etc.
I have found Mainstreet to be out in front of what is happening in our industry which helps us prepare. I feel they are great advocates for their agent clients. Mainstreet has tremendous resources, training, etc. There are also many avenues for getting involved. Their staff and support are always very helpful and supportive.
Always responsive and easy to work with. Lot of offers of classes etc.
Always there when you need them and always pleasant to talk to
You should not automatically add PAC fees to members renewal. It is a hassle to delete them and it should be an option for the members to add if they want.
very helpful
I can call and get help when necessary.
What I like about our association services is that whenever I call or need help, I get a quick response. The members always seem to be very knowledgeable and able to resolve my issues if any.
How helpful, professional, and knowledgeable the staff is
Best Association in the region.
Very interactive with its members and constantly works to bring value to us and the real estate community.
The variety of education offered and that you still do in person training and classes.
Always answer my questions and receive good service.
They answer any questions I have
Everyone in the service department is extremely helpful and patient.
My suggestion is that you should not be charging a processing fee is paid with debit card. There is no selection if card is a credit or debit card.
Additionally RPAC fees should not automatically included in the invoice. Then we have to modify if we do not want to pay this additionally charge.
Updated information and education that keeps you informed with today's chaningig market .
Real estate forms all in one place for immediate access
Someone is always available to help answer questions and the services and tools are exceptional.
Online resources are very good.
Readily available to answer questions
I loved the training schedule and the online choices that was available live. The level of expertise and great personality exhibited. The ability to ask questions in real time and built a schedule of classes needed. I am not ok with what is being offered and when. The old schedule had at least a month ahead.
Ease of Use
Long standing asociation
I think the main reason I am so happy with our association is because when I am having trouble, need assistance with tech or I just bumble myself into a corner, I can always reach out to the help desk and get the help I need.
Please keep the "Classic Option" when viewing a listing and sending them to my clients. I use less paper and my clients seem to like the layout better.
Everyone always help when I need help. Very easy to access. The website is easy to navigate. There are numerous classes to take. Thank you for all you do!
customer service!
Forced me to make $20 donation ro RPAC. Didnt find an option to remove it.