- Phone: 630.324.8400
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based on 21249 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease of use.
Have monthly payment options like surrounding associations
The cuality of services that are offered support
Anytime I have had a problem I've called and they have been able to direct and/or assist me making my job easier
As a organization, Mainstreet has the best residential real estate contract in the Chicago
area. While we are still learning about the "new rules", Mainstreet seems to be a leader
compared to other boards.
Education is definitely a top priority and is encouraged. Excellent!
Help is always available if needed. Great!
Now we have a new format, but one that is more inclusive as well. Still checking it out but
I am impressed with it. Lots of information!
Your billing is misleading as it has been for decades. Your software is not up to modern standards. The lawsuit that was lost does not sit well with many in the community and raises questions.
no one needs access who doesn't know about you. Also, these surveys are really annoying and your lobbyists are a joke.
Anytime I need assistance. Everybody is extremely helpful.
Staff is friendly & the online access for paying bills, etc is so easy. Thank you.
More relevant topics. More events near the City. More participation with other associations. Better understanding of the meetings and interactions with the government or political members of the state or Federal government.
Service
The kind treatment and great customer service. Wish the organization was open at least til 1 p.m. on Saturdays for service for dual career people that need things.
String communication.
reduce fees
Very professional organization and easy to work with. All staff members very knowledgeable and patient.
The call taker was pleasant. The person I spoke to in Standards was very patient, nice and knowledgeable. Took care of my questions right away. Keep up the great work, thanks!
Very difficult for me to day as I am not a full time agent so rarely use your services.
You changed the platform and now I can’t edit my profile. Can’t even change the profile picture and that’s not right at all.
never received the callback I was supposed to
The billing process needs improvement! Transparency is the key! Please stop bundling the RPAC fee in the dues invoice and expect us to get very witty and work around about removing that fee if we don’t want to pay it to support RPAC.
Instead of automatically adding the RPAC fee to the invoice, offer it as an add on option at check out when members go to pay their bills! That will make many realtors happy.
On the whole, they're very good. They offer some great classes. The staff is very nice and knowledgeable.
I really wish I didn’t have to have a membership with you, I see no value other than when I have to take CE classes but then I have to pay again.
Professional services on all issues
They are always willing to help and very kind when doing so. Love them!
excellent staff
The staff is very professional, and they help us real estate agents a lot.
Our association provides a wide variety of classes and educational topics along with great networking opportunities for the agents. The ease of the website is appreciated as well.
Lots of services are included. Navigation of the website is easy both on a computer and phone.
I began to truly understand your value when I opened my brokerage in 2014. There was so much I didn’t know yet I was always responded to with dignity and respect. Communication with Main St personnel is always timely and helpful. You go above and beyond to help DR’s succeed through informative newsletters, quarterly broker forums, most excellent broker management CE and monthly meeting notes with slides. Your leadership in helping us navigate the changes last year from the preparation in keeping us informed before the changes began, while the changes occurred and proving updated documents was simply amazing. I’ve had memberships in four local boards. All have been an asset to our brokerage but Main St will continue to be our primary because of the resources you provide and the people who so freely offer their expertise. Love you folks!!
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