based on 21768 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The commercial searches are not specific enough to serve investors seeking self storage facilities. I have to pay for other real estate databases access to conduct searches and find relevant comp and market information. We pay a high membership which I expect to provide all real estate market information in the service area.
Hi,
When we call for help, response was very goo and help us quick. also main street has all god program.
Questioning whether Mainstreet truly holds its members to the ethical standards it promotes
The website needs to be made more usable. I have never been able to download a form from it for some reason. No matter what I do in the settings, the site's download is always blocked. The invoices are also ridiculous. It should be straightforward and easy to remove the rpac from our invoice, not have to see/remember that it's a small font, greyed-out "modify" button next to some text that you need to click to get rid of it.
Answers questions promptly
Online chat. People that listen and willing to assist.
Stop raising prices for dues, sentrilock etc. while many longtime agents are leaving the MLS and or the business due to your high costs and their lower sales volume. My research has shown our mls fees are higher than many others.
Second suggestion is re payment of fees. I understand if you want to charge $5 for a credit card and check is no fee. But I don't believe you should charge $5 for debit card where you obtain the $ immediately. faster than a check. Why should agent spend $8 on gas to drive a check out when you can have the cash from. debit card in a minute??
I look forward to your response and reasoning
Name removed 88302
I'm paying significant dues and get very little in return. When I call in for support and am rushed off the phone--that's just makes me think I'm wasting money even more than I am in this market. Customer service is key to making your clients feel like they're getting something for their money in any market.
absolutely worthless
All it always offers
Supportive Feel
Good Training
Friendly staff
Make it more important that Realtors give information that only they can give.
I don’t have any complaints. You guys do an awesome job. To be an agent today is costly. Not just to be a member but also to get business.
MLS Help Desk
It's very difficult to improve an association in the realm of real estate because most do not know what they are missing or what is possible from other associations. Mostly, it's looked like a grouping by area that guides local regulations. I think pushing meet and greets and getting in front of people is the key. One thing I've seen in other states is MANDATORY in person initial welcome meetings. Many have done away with Zoom welcome meetings and forced people to show up and that is your chance to get people interested.
Easy access to listings and I enjoy Remine
Great Communication. Great service
I wish the extra 20.00 contribution was not on the bill but could be added if you wanted to pay it.
By the time you put your info in it is hard to see were you can delete it for payment
I think policing of the Agent listing data needs to be better scrutinized, especially where condition, room count and square footage are concerned. One example is when the age of the property is stated as "unknown" but all you would have to do to find the age of the property would be to click on the Assessor data. Education of Agents needs to be fostered. Also searching for sales should be easier to do by geography and you used to be able to click on a property in a list when hovering over that property on the map and then by clicking it would sort of save it so you could select sales based on their location on the map and then after closing the map you would have your list, but now it does not do that.
Could improve your service education department needs more help. Maybe you need to hire one more or two more employees think about that for 2027
Excellent communication and assistance if needed.
Fast response to my question.
Prompt, professional and very helpful
Good people
Professional, thoughtful and competent services!
Mainstreet has promised to implement installment plans for the December due for the last year and we still have no resolution.
I love the Market Trends reports and all the other support understanding the current market trends.
Keeps me informed on what going on. Answers any questions I have.
Fantastic trainings. Whenever I reach out with an issue, the helpers are so friendly and professional and resolve my issue quickly. Very happy with our organization!
Reminders