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based on 21164 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Whenever I have a question, it gets answered quickly. They offer education opportunities to make sure you are covered for renewal and the prices of classes are reasonable.
The techs and everyone always have the answers to my needs and questions.
Everyone is very knowledgeable and considerate. Everyone is truly sincere about their desire to help me.
Thank you all for everything!
most of the agents are deal with are in our area and already a part of mainstreet....so "recommending" seems silly
nothing else at this time
My issue with the application RealSatisfied is still not resolved. No one seems to solve this issue and yet i still have to take time out of my day to solve for an issue that I did not create.
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Ease of use.
Have monthly payment options like surrounding associations
The cuality of services that are offered support
Anytime I have had a problem I've called and they have been able to direct and/or assist me making my job easier
As a organization, Mainstreet has the best residential real estate contract in the Chicago
area. While we are still learning about the "new rules", Mainstreet seems to be a leader
compared to other boards.
Education is definitely a top priority and is encouraged. Excellent!
Help is always available if needed. Great!
Now we have a new format, but one that is more inclusive as well. Still checking it out but
I am impressed with it. Lots of information!
Your billing is misleading as it has been for decades. Your software is not up to modern standards. The lawsuit that was lost does not sit well with many in the community and raises questions.
no one needs access who doesn't know about you. Also, these surveys are really annoying and your lobbyists are a joke.
Anytime I need assistance. Everybody is extremely helpful.
Staff is friendly & the online access for paying bills, etc is so easy. Thank you.
More relevant topics. More events near the City. More participation with other associations. Better understanding of the meetings and interactions with the government or political members of the state or Federal government.
Service
The kind treatment and great customer service. Wish the organization was open at least til 1 p.m. on Saturdays for service for dual career people that need things.
String communication.
reduce fees
Very professional organization and easy to work with. All staff members very knowledgeable and patient.
The call taker was pleasant. The person I spoke to in Standards was very patient, nice and knowledgeable. Took care of my questions right away. Keep up the great work, thanks!
Very difficult for me to day as I am not a full time agent so rarely use your services.
You changed the platform and now I can’t edit my profile. Can’t even change the profile picture and that’s not right at all.
never received the callback I was supposed to
The billing process needs improvement! Transparency is the key! Please stop bundling the RPAC fee in the dues invoice and expect us to get very witty and work around about removing that fee if we don’t want to pay it to support RPAC.
Instead of automatically adding the RPAC fee to the invoice, offer it as an add on option at check out when members go to pay their bills! That will make many realtors happy.
On the whole, they're very good. They offer some great classes. The staff is very nice and knowledgeable.
I really wish I didn’t have to have a membership with you, I see no value other than when I have to take CE classes but then I have to pay again.
Professional services on all issues
They are always willing to help and very kind when doing so. Love them!
I like that Andrea Davis and Emily are always available for advice and questions. On another note I did hear that an agent put in an anonymous complaint and Mainstreet let it slip and showed the agent that turned them in and that is very unacceptable.