- Phone: (860) 572-7433
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Customer Testimonials
The people who worked at Mystic were excellent.
That you’re local, have a great service staff, and good hours. Wish there were a few less premium options - that there’s no road saddles
Great experience, got 2 bikes for the grandkids, Caesar and the guys were great.
I felt that I was at an Indy 500 pitstop the way two of the employees jumped on switching out the stem on my bike for a shorter one and adjusting my handlebars. They were so very friendly and efficient. I could not believe I was leaving the shop within 30 minutes with my problem solved. Needless to say I was extremely pleased.
Staff was very friendly and solved our problem right away, and they worked very hard
The personalized service. The man who assisted us helped us to find the perfect bike for our needs. He stayed after closing to make sure everything was right and helped us to get the bike in our car. Exemplary customer service
Your employees were friendly and spent time with me to make sure I bought the right bike for me. They were knowledgeable and went out of their way to explain things to me. When I came in, I brought my brother with me. He ended up buying things for his bike- because he also loved the store so much.
Good selection and knowledgeable, friendly staff.
I brought my bike to get dailed in after I put new parts on it. Techs had it done in 20 minutes. Great service, great people.
Even though I came in for a spoke and some tools to replace it myself, when the team saw that they did not have the cassette removal tool, they offered to loosen it up and tighten it later on free of charge. As a former bicycle mechanic myself, this is the kind of small scale generosity that goes a long way to building committed customers.
Amazing staff and service !
Stopped in during a ride and decided to purchase new tires…My guy mounted them and had me back on the road in 15 mins! Great bike shop!
Wonderful customer service! Did a great job on the two bikes I brought in to be brought back to life!!
Very personable, trustworthy and honest. Caesar did it all! He was knowledgeable and very, very good at explaining all of the nuances of hitching my bike to my new bike rack. He installed the bike rack too, and I could NOT have been happier. I will recommend Mystic Cycle Center.
Very friendly and knowledgeable staff. There is a large inventory of quality products.
Very helpful as well as a very upbeat attitude projected by mister salad himself
The entire team was great from start to finish!
Helpful customer service from Cesar.
Everything -great, friendly, knowledgable service. We are very happy with our used kids bike so far and. grateful for the trade in program. We will definitely stick with Mystic Cycle Center for our future biking needs.
Top quality products with exceptional customer service!
Staff is AWESOME!!!!!!
Excellent and timely customer service from dedicated, knowledgeable professionals.
Customer service is top tier ✨
Great service after the sale!!!
Friendly professional staff. Great service department and fair prices
My bike was looked at and the problem was taken care of fast . They are always polite and helpful
Your staff was so kind and helpful!
The woman who helped my dad and I (I believe her name was Ryann) was super helpful! She's wicked knowledgeable and helped my dad and I pick the right bikes and get them setup how we wanted.
Good customer service very knowledgeable
They know me and my bike. I feel like I get better service with that established relationship.