- Phone: 208-383-1000
based on 11482 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very impressed with the service from the tech but not at all impressed with the results. The few spots on my carpets that were needing attention (which were drawn to the attention of the tech) are still dirty. The whole area is crunchy and further vacuuming with my $500 Dyson has liberated more dirt than was removed during the process (there was hardly anything in the cans after the cleaning). The price I was quoted for tile cleaning was totally extortionate!
I was surprised to be charged an extra $20 for a brushing of the carpet prior to steaming - I know I purchased a Groupon, at a cut price, but it was intended as a trial of the company to see if I would like you to clean my whole house. I imagine a lot of people have d one hte same thing in this are and are feeling similar. Not a good recommendation for the success of your method.
Your people were the best. thay did a great job and i will have them back.
Thanks for the call letting me know what time thay would be here.
The technician was prompt and very professional. I was VERY impressed with the customer service, cleaning quality, and price.
No harsh chemicals. Technicians very thorough. Love the citrus smell and how clean my carpets are!
There were no chemical scents left behind and the floors looked amazing.
I chose Zerorez after my sister asked me to let them in her house while they cleaned her carpets. I was so impressed with the service that I decided to use them myself. Phone service was exceptional and very clear and the person cleaning my carpets was very friendly and professional. As someone who owns a business in the service industry, I'm very impressed with your staff and would hire any of them for my own business.
They did not follow through with what was told to me with my carpet because it would cost the manager to much money. i am very dissapointed in the manager.
On time, quality service, reasonably priced. Excellent customer service.
Products seem to be very clean with no chemical odor. Technician used additional product to remove a stubborn stain caused by a plant product (pumpkin) and even this product did not have a chemical smell.
I was amazed at the professionalism and results! In just one hour, it looked like I had installed new carpet. The service technician called ahead to let me know he was on his way and showed up exactly on time! I had one room with severe stains, I was afraid I would have to replace the carpet. When Zerorez was finished it looked new! I will recommend them to everyone!
Service was professional and thorough.
Excellent employee who did the work. Good job done.
No chemicals, friendly service, powerful stain removal.
No chemical smell, no crunchy carpet, very friendly staff, very reasonably priced, and ease of making an appointment.
No chemicals. Well trained service provider.
Amy was outstanding... a hard worker and a pleasure to have in my house. You are lucky to have her.
Quick, clean and efficient. No chemical smell and dried quickly.
The carpet seems very clean and fresh now.
I like Dave, as he really knows his business. I have used truck mounted steam cleaners and store rental units and and dry cleaning services. Zerorez stays cleaner longer and looks better when finished.
Very professional staff
Wonderful response and follow-up to complaint.
I always have the best cleaned carpets when I use Zerorez. Thank you!!!
Never had better carpet cleaning, period
Easy to book an appt. and Dave gets to you asap. Thorough, very clean, no residue, no fumes, gets rid of stains on carpet and on upholstery. The guys are fast, efficient, polite and take good care of my home; careful to protect my walls,wood floors and furniture while pulling in hoses, etc to shampoo carpet. Love Zerorez Have scheduled Dave at least 7 to 8 times in the last 10 months.
Friendly service people who really want to do a great job. I was impressed with the service I got and my carpets look like new. I had them do my stairs and they really got them clean. The carpets dried quickly. It was great.
very friendly and informative
price was fair and the process was quick
I like how quickly the carpet dries, the professionalism of the people, and the quality fo the work.
I'm very pleased with how the carpets turned out. I was very impressed with the two young men who did the cleaning. They were very polite, worked hard and did an excellent job.
The quality of the cleaning done and the professionalism of the men who did the cleaning.