- Phone: 208-383-1000
based on 11482 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Results
Courtesy
I would like to have a narrower window for the ETA, or a definite appointment time. Makes it hard to plan when rooms can be re-occupied with such broad estimated arrival times.
The carpets look good, but the dog urine smell is still in the room...
Excellent on biological issues
Fast and friendly!
The end results of the carpet cleaning were positive with pleasant and skilled staff.
Carpet looks great! I like that they don't use harsh chemicals. Used fans to dry carpet faster, nice service.
Very professional and carpet looks great.
My carpet looks great. The technicians were great and so friendly. Very pleased.
Service was quick and thorough. The fresh scent of orange was refreshing. My 8 year old carpet looked revived.
The service so far was VERY prompt, courteous and we received great information about your company. We have not yet received the services but will when you call.
Thanks in advance
Both work and look great!
I was impressed how clean my carpet was after your empolyeed finished using your product on it.
Nice Guys, Good Job
Todd and Amy did a great job conversing with us while doing an outstanding job cleaning the carpet! They cleaned the carpet and kept it fun! I think a promotion is in store! :)
I'm not very happy with the upholstery cleaning. While I understand that I have some spots that are there from cleaning agents, there are other spots that are still there that seem like they should have come out. Also, when I lifted the cushion to flip them over on my couch, there was white stuff all over them. She worked really hard on them and spent a long time on them, but the quality of those cleanings for what I spent has really been bothering me. I question the capability that you guys have to clean couches and chairs versus carpeting. My carpeting looks good, but certainly disappointed in the couch/chair (not that the one spots didn't come out - I can accept that, but the other areas I would expect to look different and I would NOT expect to see white stuff (almost mildew looking) on the undersides when lifting them up the next day. That is what really bothers me.
The staff was friendly and professional and the results (at least short-term) are excellent. Time will tell how it fares long-term, but the lack of any soap residue bodes well for this metric.
No chemical or perfume smells. Everything was fresh and clean! Service personnel were professional and genuinely interested in getting the best possible results for us.
Our carpets were very clean and the representative who cleaned them was very nice and respectful of our home.
Your products are wonderful. I watched what your employee's were doing the whole time they were cleaning my carpets. They explained everything they were doing. I rate their customer service an A+ and are hard workers. I will not have anyone clean my carpets but Zerorez! You ROCK!!! Rhonda Davis.
Reliable and their cleaning methods work!
Robert, technician, was very polite and respectful of my home. He made every attempt to get my carpet as clean as he could. He put in extra time and effort doing this. The products used cleaned my carpet far better than I thought possible. A great value for my money. I will be using their services in the future.
The technician was very courteous and respectful of our property and he did a very good job cleaning the carpet.
You were prompt and professional. Your product/service exceeded my expectations! Cost was more than reasonable, given the results.
The carpet really did get cleaned. The stairs got cleaned too. I have had less than ideal results with others.
This is the second time I have used Zerorez services. I have found their organization to be very organized and professional in their approach. Their serviceperson (Dave) was prompt, courteous and thorough. I like the Zerorez process because it leaves the carpet very clean and relatively dry so one is not waiting many hours before furnishings, etc can be reinstalled and you don't have the chemical smell or stiffness experienced with other cleaning methods. I am a very satisfied customer and would readily recommend Zerorez to anyone.
Your technician was awesome and the results were great!
I love the Zerorez process. When dried my carpets feel soooooo goo X. I also like your techs. Josh and Todd did an outstanding job. Knowledgeable and very efficient. Not only did they do a fantastic job cleaning our carpets but they recommended a carpet tech to fix some installation problems. I will definitely use them again.
The only carpet cleaning to truly remove marks and stains
no soap. Nice guy