Customer Testimonials

Very professional and great scheduling and updates.

Great service

Very courteous and professional staff

Service was efficient. The waiting room was big and clean. The service rep was friendly and helpful. The only disappointment was that my cat was not washed after servicing.

Got me in and out in record time! Thank you for such a quick turnaround on a very busy day just before the holiday.

Have purchased multiple vehicles here. Usually through the same salesman but had a different one this time. Both interactions were top notch, like talking with a friend. Not just selling a car but offering to help clean out stuff from my old one, answered all my questions and made everything smooth.

Thanks again!

Seems to be accurate service. One thing I like is letting me know some service I might have to do in the near future.

Prices on tires and hourly rate for repairs

Hi,
Ty Cobb was the best! I am not sure if I will be buying a car but if I do, he will be my salesperson.

People have been very friendly, helpful, and reasonable.

Inventory and courtesy

Friendly staff, i like that you're kept updated on the status of your repairs. Very clean service center & showroom.

Comparable prices, you know you are getting the correct part for your vehicle. Quality of part is always great. Staff is always friendly and helpful. Vehicle is ready when promised.

It's all about the team and the service....they are among the best dealerships I have ever dealt with. Take this as the strongest recommendation I can give.

Simply, the people. They are friendly, very helpful and great service

Was very pleased with the service and the quality of service

Connor Free our salesman was on top of it Al from the first moment on.
The car we wanted was “on the lot”. Transaction was done in high speed which was what we loved.

I was able to go on a Saturday and you take care of my car

You always treat the customer well. You get the work done quickly

Service and warranty

I can always count on my service consultant Chris Breeze.. Never an issue with his perfesionalism and friendliness. I always know my car is in good hands with him and his team.
If there is any problem he is honest and truthful
In servicing my vehicle. No one likes to deal with a service department because that means something is wrong with your vehicle. But that is life and Chris makes the experience as good as he can on his part. Chris isn't just a service manager/ consultant he is a great all around person.

The care and positive treatment every time I enter the building. Very professional but yet a homey feeling. Thank you .

Helpful without being pushy

Very impressive!!!

Fairly quick. Friendly, professional service staff. Comfortable chairs in the waiting area. Overall, all my interactions with Don Franklin Auto Group has been positive 😁.

Excellent Customer Service was given by Chad Givens, James Anderson and Jamal. TopNotch. They know the products inside and out.

The service was fast and professional

2 of my 3 favorite automotive products are in side by side dealerships on Richmond Road, GMC & Genesis. The 2 sales persons I had to deal with, Steve ? and First name removed Franco, are so polite, courteous and knowledgeable that they left me with no choice but buy my Genesis at Don Franklin Auto.

Prompt and courteous

Friendly and accommodating staff