Customer Testimonials

Courteous and knowledgeable personnel. Services accurately done in a timely manner.

Quick and were able to work me in.

Warranty

Was looking at the palisade. Very nice vehicle but I couldn't fit it in my budget. All sales personnel were extremely helpful.

They will always work with you. Very friendly. They will always have my future business. Jamal Wagner has been my salesperson for my last 2 purchases. Awesome person!! He makes you feel like family, everyone I've encountered there has treated me with so much patience, kindness and respect. Don Franklin Auto in my opinion is the by far the best dealership ever, there's no comparison. I tell everyone I know that's looking for a call to look them up.

Everyone is always nice when I’m there. Things are explained to me very easily. My questions are answered and the work is done in a timely manner.

You have a great service team. They are very nice and give me answers to my car problems quickly. I will recommend family and friends to make purchase from this dealership.

Everything!! The car is perfect and Misty Roberts my sales person is amazing and knowledgeable.

Easy!! Great experience buying a car!
They actually care and listen 🤎
Definitely will do business again!

Excellent service

Efficient and very thorough easy to schedule appt

There was a gentleman standing outside the dealership who was very helpful. He actually walked to show me where the service was since I had never been there. I am sorry that I didn’t find out his name. I appreciated his helpfulness.

Fast friendly reliable service

Great service and friendly management!!

Original parts greT service department

I’ve never had an issues with customer service, I have bought now my third vehicle from don franklin. The products they sell have been very nice and have had no issues even after years of driving. But my truck 7 years ago no issues, bought the car three years ago no issues, and after deciding to trade and get something newer, no doubt in my mind don franklin is the place to go!

So friendly and helpful!!!!

Convenience

Timely, service. Fair pricing. Make you feel like you’re a valued customer.

Techs were friendly and took my car in even when I was very early for my appointment. The facility was very nice with little snacks and drinks. Service was qipuick and efficient.

Service is Great. Very nice to work with

Greeted immediately and with a friendly good morning.

New service facility is immaculate. Waiting room was clean, cozy with several amenities. Coffee, water, TVs, etc. Being able to see into the service area was eye opening. All of the manpower and equipment needed to run a full service shop was impressive.

The services rendered were detailed at checkout along with recommendations for future services and products provided by Don Franklin.

All in all it was a pleasant experience. 10/10

Everything.

Dave Sharp and Jamal were both excellent to work with. They made the process seamless and were very professional.

Dave Sharp and Juwan were both excellent to work with. The process was seamless and professional.

It was a seamless experience from scheduling the appointment to getting it through the service department…exactly the way a customer wants it to go when they take their car in. Very courteous service and the services were performed quickly and they got me on my way.

Alexis went out of her way to keep Karin and me informed on the progress in understanding our car problem and finding a plan to get us back on the road back to Rocky River, Ohio.
Considering how backed up the service department must of been with customer cars for service, we were treated so special. Thank you.
Tom Harper

Excellent service my car was clean and all fluids where topped off

Very knowledgeable and professional personnel. Able to get service appointments when needed. Sales person was patient and answered all of my questions .

I can get scheduled in a reasonable amount of time for my service appointment