Customer Testimonials

Timely

Dependable vehicle.. excellent service

I’ve always had great deals and great service at Don Franklin

salesman Ben

Warranty and professionalism from Trevor Huber.

We are pleased with our new Hyundai. Dave Sharpe and Mike was very nice, helpful and friendly. We definitely recommend Don Franklin to anyone interested in a vehicle.

Your Hyundai members were very courteous. Everything was taken care of quickly and efficiently. I would not hesitate to recommend your services to anyone. Your team saw I had some health issues, and surprised me by going above and beyond, and washing my car !! Thank you so much, Y’all absolutely made my day !! 😊

The Hyundai and Genesis products are of excellent quality and the service department staff is very cordial and helpful. They always make me feel welcomed and appreciated.

CJ was fantastic. He was very knowledgeable about the features and benefits of the new Hyundai Tucson. I am thrilled with my new Hyundai.

Great service, and a beautiful car!

LeAnn in the service department gave me the best service I've ever received after years and multiple vehicles with Don Franklin of Lexington on Richmond road. Even actually offered a car wash, which had never been asked while servicing my vehicle there. Highly recommend her. She should even be the one running the service department in my personal and business opinion. I am a general manager of a restaurant and know the importance of having key people like her as an employee and promoting those like her in key roles like management. You would definitely see a difference if she were to be the one managing your service department!

One of the best warranties in the industry.

Excellent service identifying and fixing a vibration problem I have had with my Palisade.

Thanks to the mechanic who finally identified the problem at me last visit for a recall.

Products are wonderful and I'm always satisfied. I will never go anywhere else. Sales staff were very helpful.

Service personnel work until problem is solved!
Communication with customer is effective!

Hoping you get a loaner and rental program in
Place. Tough not to have a vehicle to use while car is in shop!

I like the ease of scheduling an appointment. The service app makes it extremely easy to schedule any appointment.

CJ Bush, sales associate, was terrific to work with.

Great customer service and fast service as well

Everything is excellent

Super helpful and are willing to work and make appointments to fix the cars, unlike many other dealerships that don’t even answer the phone and don’t give you an appointment until months out.

I like that you get great service and they care about their customers and go out of their way to satisfy the customer. Very courteous and get your vehicle in and back out in a very timely manner.

Friendly, honest and trustworthy. Service has been excellent.

Employees are very courteous and service was timely and also they washed my car without me asking

Very professional and reliable to

HYUNDAI
Been reliable and Service has been great.

Your service department could not have been easier to work with. Very effective and professional.

Quick service

I received prompt, professional, and courteous service during my recent purchase of a 2023 Hyundai Elantra.

I am satisfied with the oil change and multipoint inspection service I received. The wait times and cost of service were reasonable and I would definitely return to Don Franklin Auto for future service.

Very good, did not pressure me