Customer Testimonials

Greeted immediately and with a friendly good morning.

New service facility is immaculate. Waiting room was clean, cozy with several amenities. Coffee, water, TVs, etc. Being able to see into the service area was eye opening. All of the manpower and equipment needed to run a full service shop was impressive.

The services rendered were detailed at checkout along with recommendations for future services and products provided by Don Franklin.

All in all it was a pleasant experience. 10/10

Everything.

Dave Sharp and Jamal were both excellent to work with. They made the process seamless and were very professional.

Dave Sharp and Juwan were both excellent to work with. The process was seamless and professional.

It was a seamless experience from scheduling the appointment to getting it through the service department…exactly the way a customer wants it to go when they take their car in. Very courteous service and the services were performed quickly and they got me on my way.

Alexis went out of her way to keep Karin and me informed on the progress in understanding our car problem and finding a plan to get us back on the road back to Rocky River, Ohio.
Considering how backed up the service department must of been with customer cars for service, we were treated so special. Thank you.
Tom Harper

Excellent service my car was clean and all fluids where topped off

Very knowledgeable and professional personnel. Able to get service appointments when needed. Sales person was patient and answered all of my questions .

I can get scheduled in a reasonable amount of time for my service appointment

The sales person didn’t fool around. They answered my questions and made me priority one. Fabulous deal. Made it all super easy.

Understandable and friendly

I love Hyundai

So far I’m really enjoying the new Santa Cruz. My wife loves it and she’s has driven it more than I have. So hoping she’ll share it a little with me. Lol

Info on genesis gv70

Quick service. Courteous staff. Very professional

They were very nice and very helpful.

First time service. We were very pleased.

The staff and the kids they deal with older people 🙄 they are very blessed 🙌 😇
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Ty was amazing to work with and we love the car! This is our 3rd lease at Don Franklin and I'm certain it won't be our last!

The sales process was easy.

Everything went well..I was very pleased with the service

Fast and friendly! Also works with my schedule.

Service was fast & friendly. Nice waiting room

The service is top notch! The needs of my car are communicated to me in an understandable way! The staff is friendly and helpful!

Great Customer Service!

007 helped us through the process swiftly and thoroughly. He sold us both of our palisades. We got a good rate for the one we bought a year prior (we wanted to update to the redesigned front fascia and upgrade to have some of the nicer amenities.) Since he wasn’t able to receive the new one until after our trip to Florida, which I had made him aware of prior to leaving, he helped us By honoringt he quote we negotiated prior to the trip (do not recommend gambling like that, though), despite having 1600 more miles on it. Cannot recommend Darryl Bond enough. He’s the best! And so friendly!

Fast service and the staff were wonderful. Very nice waiting area. And even washed the vehicle. Fantastic service.

Fast, friendly staff who explained everything to you.

Everyone was friendly and courteous. The wait was long, but you guys were busy. Checked my vehicle over and fixed my issue.

Top quality at affordable prices. The new service area appears to be state of the art. The people are outstanding…so helpful and personable