Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   October 3, 2024 — Rated 10 out of 10 by L.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service was quick, efficient and faster than quoted

Report a concern   October 3, 2024 — Rated 10 out of 10 by Tina Berry Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The employees were so friendly and helpful. The service was quick.
I was very satisfied with the whole experience.

Report a concern   October 3, 2024 — Rated 10 out of 10 by D.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Ease of scheduling an appointment,
Prompt and courteous service, always by Alexis Holland at Hyundai. She is very knowledgeable and always goes the extra mile to see we are well taken of and that all services are complete.

Report a concern   October 3, 2024 — Rated 10 out of 10 by John Bee Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very good products

Report a concern   October 3, 2024 — Rated 10 out of 10 by Sairajeev Vazhayil Cheruvayari Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Customer service and quality of the service and follow-ups.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Rita Lang Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The customer service has always been top tier. Employees are friendly and respectful. They take pride in their job.

Report a concern   October 3, 2024 — Rated 10 out of 10 by S.K. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service waiting room nice. They were on time

Report a concern   October 3, 2024 — Rated 10 out of 10 by Seth Pennington Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I like your customer service department , in particular their politeness, and professionalism.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Jerry Delaney Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Customer service is fantastic

Report a concern   October 3, 2024 — Rated 10 out of 10 by Richard Felty Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everything like your new building and service area and customer lounge very nice

Report a concern   October 3, 2024 — Rated 9 out of 10 by J.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick and good service

Report a concern   October 3, 2024 — Rated 10 out of 10 by L.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Appointment scheduling fast and easy through the app. Courteous and friendly staff in the service department

Report a concern   October 3, 2024 — Rated 9 out of 10 by Allen Hardin Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was prompt. Facility was very nice. Large waiting area

Report a concern   October 3, 2024 — Rated 10 out of 10 by Mark Silvernale Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The responsiveness of the staff, facilities are nice, service was fast and appears to have been well.

Lastly, the cost was actually reasonable.

Report a concern   October 3, 2024 — Rated 9 out of 10 by Douglas Roberts Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The car been good

Report a concern   October 3, 2024 — Rated 10 out of 10 by Melia Graham Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Courteous and efficient service.

Report a concern   October 3, 2024 — Rated 10 out of 10 by J.M. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

We like your products

Report a concern   October 3, 2024 — Rated 10 out of 10 by Hershel Taylor Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly people
Good quick service

Report a concern   October 3, 2024 — Rated 10 out of 10 by Elva Mosley Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was quick and efficient.

Report a concern   October 3, 2024 — Rated 10 out of 10 by R.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Staff is friendly and very helpful.

Report a concern   October 3, 2024 — Rated 10 out of 10 by J.W.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was great but I was disappointed that my car wasn't cleaned, however I guess it was for the best since my husband wasn't feeling well.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Debra Paulin Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Maintenance and warranty. Ease of appointment

Report a concern   October 3, 2024 — Rated 10 out of 10 by Sophia Butterfield Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Everyone I came in contact with was courteous and friendly. From the moment I drove onto the lot and got a wave on Tuesday right up until my car was delivered on Thursday morning I could not have received better treatment. Collin is certainly a valuable asset. I was very impressed with his knowledge and his willingness to do all that he could to give me exactly the vehicle I was looking for. Even though the Elantra was not there he did not hesitate to tell me that he could have it there the next day. The whole experience from start to finish was effortless. What a great group to interact with. I would definitely recommend this dealership to anyone looking to purchase a vehicle in a positive customer centered environment. Kudos to all!

Report a concern   October 3, 2024 — Rated 10 out of 10 by Stephanie Brady Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

This recall was my first experience but they were prompt and very nice

Report a concern   October 3, 2024 — Rated 10 out of 10 by N.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very helpful staff

Report a concern   October 3, 2024 — Rated 10 out of 10 by Diane Hooten Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very Professional and friendly staff. The willingness to answer your Questions and help you anyway they can

Report a concern   October 3, 2024 — Rated 10 out of 10 by A.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Sales process, service dept.

Report a concern   October 2, 2024 — Rated 10 out of 10 by J.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Convenience of scheduling and the indoor service drive thru where you drop off the vehicle and walk in where you can wait.

Report a concern   September 30, 2024 — Rated 10 out of 10 by Mark Sturgill Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everything was fixed in a timely manner.

Report a concern   September 30, 2024 — Rated 10 out of 10 by M.L. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very knowledgeable and courteous staff. Love the Genesis car


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