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Customer Testimonials
Great group of kind, courteous people in the service department.
They communicate
Bought Hyundai Palisade. Very satisfied with purchase.
Great location. State of the art facilities and the most customer-focused staff in the business.
They were very accommodating!
Great service and fast
Hyundais are very reliable.
Very professional and knowledgeable staff
Professional service writers and quick in/out service.
The expertise & quality of work that was performed on my Hyundai Palisade was top notch. I feel confident in taking my vehicle back in the future. They were honest about what needed to be fixed & performed the repair with accuracy and efficiently.
Service tech and support was professional and courteous
Everyone you come in contact with at this place are very friendly and professional. For the last 4 years I’ve had the pleasure of doing business with this organization and not once have I been disappointed
Always great service. Explains everything they have done as well as what needs to be done.
Quality workmanship and excellent customer service. Alexis Holland is without question the best service representative I’ve ever had the opportunity to work with.
This is my second Hyundai purchase from Don Franklin in Lexington. The cars and the service are outstanding.
The Hyundai Service department went above and beyond to repair my vehicle. Alexis Holland made sure everything was repaired correctly the first time. Once getting my vehicle back it’s like driving a new vehicle.
Great customer service!!!
Everything was great and easy.
Service crew very efficient, Easy to make Appointment to get vehicle serviced. Explains if any additional maintenance needed.
Hyundai has great products but the people at Don Franklin Auto went above and beyond to make sure I had a great experience with my IONIQ 6 purchase. Jamal Wagner, Trevor Huber & Michael Chisley were very professional, friendly, knowledgeable and easy to do business with. I will definitely be back when it's time to get my wife a car.
The service was completed in a timely manner. Everyone was very polite.
Great friendly people an dast services thank you very much
Don Franklin has been servicing my cars since 2009.
The service department fully checks your vehicle out when you get an oil change. That helps a lot in making sure your vehicle always get anything fixed. They told me I needed back brake pads and quickly ordered them and then had me come back for installation when they arrived. I couldn't believe how much better my car stopped. If it wasn't for them I wouldn't have known in time.
Always prompt and complete service, and they even washed my car at my request!
Fast and efficient
I brought my car in for an oil change. Dan Franklin made it easy and seamless. Communication and customer service was excellent and they were very efficient as well.
The service department was very helpful with all my concerns.
I like the oil changes because they are affordable and are done in a timely manner
Easy to deal with and did great job in timely manner