- Phone: (859) 263-5020
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Customer Testimonials
Do it in time, have good mechanic
Good
Always very efficient and clean. Easy to schedule. Fast appointments.
Happy with customer service
Like the new service office
The new showroom/service center is well done
Quick and friendly service. Very easy process
I'm impressed with your service department. The staff are gracious and helpful.
I'll be back in the future
The efficiency the department has in getting my car in and out in a timely manner. Very nice waiting area!
All products and services have been awesome.
Staff was very helpful and friendly
Courteous and knowledgeable personnel. Services accurately done in a timely manner.
Quick and were able to work me in.
Warranty
Was looking at the palisade. Very nice vehicle but I couldn't fit it in my budget. All sales personnel were extremely helpful.
They will always work with you. Very friendly. They will always have my future business. Jamal Wagner has been my salesperson for my last 2 purchases. Awesome person!! He makes you feel like family, everyone I've encountered there has treated me with so much patience, kindness and respect. Don Franklin Auto in my opinion is the by far the best dealership ever, there's no comparison. I tell everyone I know that's looking for a call to look them up.
Everyone is always nice when I’m there. Things are explained to me very easily. My questions are answered and the work is done in a timely manner.
You have a great service team. They are very nice and give me answers to my car problems quickly. I will recommend family and friends to make purchase from this dealership.
Everything!! The car is perfect and Misty Roberts my sales person is amazing and knowledgeable.
Easy!! Great experience buying a car!
They actually care and listen 🤎
Definitely will do business again!
Excellent service
Efficient and very thorough easy to schedule appt
There was a gentleman standing outside the dealership who was very helpful. He actually walked to show me where the service was since I had never been there. I am sorry that I didn’t find out his name. I appreciated his helpfulness.
Fast friendly reliable service
Great service and friendly management!!
Original parts greT service department
I’ve never had an issues with customer service, I have bought now my third vehicle from don franklin. The products they sell have been very nice and have had no issues even after years of driving. But my truck 7 years ago no issues, bought the car three years ago no issues, and after deciding to trade and get something newer, no doubt in my mind don franklin is the place to go!
So friendly and helpful!!!!
Convenience
Great service Alexis employee went out and beyond to take care of my car service thank you